Service Coordinator
Location: Staffordshire, ST1 5PZ
Hours of work: 40
Contract Type: Permanent
ISS is a leading provider of high-quality facility services across the UK, dedicated to maintaining the fabric and appearance of buildings.
We deliver a range of tailored services, including facilities management, cleaning & hygiene, maintenance, catering, security, landscaping, and much more, across the Public, Private, and specialist sectors.
Job Description
As a Service Coordinator, you will be responsible for processing and logging calls received from the client, ensuring the accurate translation of both contractual and operational demands.
Your role will be pivotal in ensuring the Helpdesk function exceeds client expectations, providing a seamless experience for all stakeholders.
This is an excellent opportunity to work in a dynamic environment, where your contribution directly impacts the success of the service delivery.
If you have a strong attention to detail, excellent communication skills, and are passionate about delivering exceptional customer service, we would love to hear from you!
Key Responsibilities
Responsibilities include the process and logging of client calls regarding sites and the accurate translation of these calls into engineering or FM solutions.
Identification of the most appropriate solution to the client request within the contractual process.
Build relationships with client and account delivery team.
Management and updating of associated software and programs (e.g. Maximo).
Provide a professional and articulate helpdesk solution to the client.
Support the account delivery team from an administrative perspective.
Work within given guidelines and company processes and procedures
Familiarisation with relevant customers’ environments and contractual requirements
Professional and Personal Competencies/Qualifications
Educated to GCSE standard with at least 5 Grade C passes or above OR an NVQ qualification in Business Administration, Customer Service, ICT or equivalent.
Previous experience in a customer service, contact centre or administrative role.
Call handling experience.
Proficient in Microsoft Office programmes.
Excellent communication skills.
Evidence of working within a team, supporting and working with others to reach organisational goals.
Organised with good planning ability, to organise / schedule events and activities.
Capability to understand and analyse statistical data.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com