Are you a Fleet Controller living in the Leeds area?
Are you looking for a Monday to Friday office based opportunity?
Hours of work, Monday to Friday, 40 hours per week between the hours of 7am – 7pm, start at 7am finish early, start later finish at 7pm
Permanent, full time position
Roles and Responsibilities of the Fleet Controller
* To take customer calls and log repair notifications.
* To ensure that vehicle breakdowns, defects and repairs are correctly logged, managed and processed.
* To action customer repair, maintenance and breakdown requests in a timely and cost-effective manner.
* To allocate appropriate Field Service Engineer response to meet customer requirements and all vehicle parts sales are recorded accurately and promptly.
* To support with the supervision of all maintenance and repair activities.
* Liaise with Service supervisors regarding any issues that may arise.
* Keep customers updated on the reported job progress.
* To provide effective customer service and build relationships with both internal and external customers.
* Deal with day to day queries from both internal and external customers.
* To reschedule jobs and resources according to emerging customer needs and resource availability.
* Ensure all service records are received from the appropriate Field Service Engineer and passed to technical team for assessment.
Requirements for this Fleet Controller role:
* Previous e...