Key Responsibilities:
Provide visible leadership for the safe and effective management of patient flow across the Trust. Lead engagement in the design of optimum patient flow across services within the integrated care partnership. Be accountable for the delivery of operational and performance targets in Patient flow and systematically identifying and addressing areas for improvement. Support Trust escalation plans effectively, engaging with all Divisions and external stakeholders should deficits in bed plans arise.
Lead the development and delivery of clinical and professional standards related to patient flow and also the development of leadership within the Patient Flow Team. Through leadership of the Discharge Planning Team, ensure robust processes to manage patients with Criteria for Discharge and minimise the number of patients with no criteria to reside in the Hospital. Maintain flow, quality of care and patient experience as well as provide strategic oversight of patient flow processes. In collaboration with the Infection Control team, ensure that patient pathways are compliant with infection control requirements. Lead initiatives to improve (reduce) patients length of stay, avoid delays, and facilitate pre-noon discharge.
Working with the Deputy Chief Operating Officer to develop robust internal performance management systems which enable the Trust to adhere to or exceed plans, standards and targets. Lead on the future development of the hospital patient flow processes to ensure they facilitate accurate decision making, driving change and improvement by supporting and influencing both Divisions and Corporate teams. Work alongside system partners including building strong links with community to ensure improvements are delivered. Ensure effective use of data in order to monitor performance and to satisfy internal and external reporting requirements.
Interrogate data to understand opportunities for improved patient flow, and to measure the benefits of transformation initiatives. Participate in the Trust silver (on call senior manager) on-call rota.
General Duties:
To provide leadership, direction and support to all staff for which the post holder is directly responsible, fostering an open and inclusive style of management, encouraging team working and good working relationships. To foster a sense of team identity, common purpose and shared values in pursuit of trust strategy, priorities, and objectives. To implement and support a zero-tolerance approach to bullying and harassment in all forms and lead by example in this area.
To ensure that all staff within the areas managed receive regular appraisal and have developed Personal Development Plans (PDPs). To ensure that staff management arrangements are consistent with HR policies and procedures within the Trust and to ensure that good practice in recruitment, appraisal, performance management and other policies are maintained. To ensure the areas of responsibility implement and adhere to Trust HR policies and procedures. To work in partnership with Trade Unions and staff representatives in developing the workforce, managing employee relations and changing working practices.
Due to the wide-ranging nature of this post, specific service objectives will be agreed with the post-holder on a regular basis. To ensure that patient flow operationally functions at an optimal level and that any issues preventing this are resolved or escalated for resolution. In partnership with the Divisional Leadership Teams, contribute to Winter Planning and escalation. This will include representing the Trust at weekly and daily conference calls with the ICB System Level Calls.
To work closely with Clinical Leads, Senior Nurses, Divisional Directors and Divisional Managers to develop patient focused services, ensuring that contractual and performance targets are met. To develop and maintain effective and collaborative working relationships, across internal and external organisational boundaries. To develop and implement an appropriate reporting structure to ensure Divisional teams and senior colleagues are kept informed of key trends and issues. To be responsible for putting forward recommendations for action to address any adverse trends or issues.
To lead on the improvement and maintenance of robust discharge planning processes across the organisation. Where applicable, to support the re-design of patient pathways in the specialities with the overall aim of ensuring maximum utilisation of resources. To be responsible and accountable for the Patient Flow Team budgets, ensuring the optimum use of resources and establishing and maintaining effective management processes to ensure financial control. Proactively monitor patient flow performance targets to ensure they are maintained, taking actions where necessary to prevent or address variances in performance, highlighting performance issues to the relevant Divisional senior team. Work with Divisional senior teams to support seasonal and ad hoc bed closures for Infection Control reasons, operational issues and Quality, Efficiency and Productivity savings targets. In conjunction with Associate Director of Capacity, implement appropriate clinical governance structures and processes within the Patient Flow Team.
Ensure local procedures are in place to report, investigate and monitor clinical incidents putting action in place to address areas of concern. To ensure that complaints are investigated as appropriate under the procedure and ensure action is taken to address issues of concern and prevent reoccurrence of similar events. To monitor and update the operational policies of the Patient Flow Team and take account of risk management needs. To actively participate in relevant Clinical Governance and Risk Management processes alongside the Associate Director of Capacity.
#J-18808-Ljbffr