COMPANY OVERVIEW Headquartered in Liverpool, Urban Sleep began its journey in 2010, growing from student accommodation predominantly based in Liverpool to managing a portfolio of over 2000 new homes across the North West and continuing to grow across PBSA and PRS sectors. As a highly experienced and respected property management company, we are proud to develop high quality homes in safe and attractive locations across the North West. We look after our properties from design to delivery and are continually improving to ensure that our homes, whether student or privately rented, continue to exceed expectations. THE ROLE & LOCATION Job Title: PROPERTY MANAGER, STUDENT Location: Liverpool City Centre THE ROLE As a Property Manager within our student team, we are looking for an active, friendly individual with a passion for customer service and hospitality. You will report to the Student Manager and be working with a Property Assistant as part of a wider dynamic student team each located in one of our centrally located high quality developments based in Liverpool. MAIN ROLES & RESPONSIBILITIES: TENANT MANAGEMENT Resident screening: conducting background checks, credit checks. Tenancy Agreements: preparing, negotiating and enforcing tenancy agreements. Arrange moving in dates, providing keys, handover. Rent collection: ensuring rent is paid, managing late fees and addressing any payment issues. Debt management and escalation as necessary. Tenancy completion: apartment inspection, keys returned, any damages noted. Responding to building specific emails and telephone calls, managing expectations and providing appropriate response. Logging any maintenance issues via Fixflo. PROPERTY MAINTENANCE Overseeing routine maintenance and repairs, ensuring that properties are well maintained and in good condition. Inspections: conducting regular property inspections to identify maintenance needs and ensure compliance with safety standards. FINANCIAL MANAGEMENT Developing and managing a property budget, including operating expenses and capital improvements. Preparing financial reports for Student Manager and Operations Manager. MARKETING To liaise with the sales team to develop marketing strategies to attract potential tenants, including online listings, open houses and advertising. Showing properties: conducting property tours for prospective tenants and addressing their enquiries. Managing tenancy renewals. LEGAL COMPLIANCE Ensuring that the properties comply with all legal legislation. COMMUNICATION & CUSTOMER SERVICE Resident relations: serving as a primary point of contact for residents, addressing their concerns and fostering positive relationships. Keeping Student and Operations Managers informed about property performance, tenant issues and maintenance needs. SAFETY PROTOCOLS: Implementing and ensuring all safety measures and emergency procedures to protect tenants and property are in place. FACILITIES MANAGEMENT DAILY To ensure that all walkways/fire escape routes are free from obstructions. To ensure fire and brick lights are active. To ensure all fire gates are closed and door closures fully operational. To ensure all walkways/escape routes adequately lit. To ensure no trip hazards present. This includes general maintenance for carpets, etc. To ensure that all fire extinguishers are wall mounted and in pressure. To ensure all health and safety and fire signage is clearly displayed. To ensure all riser cupboards are locked. To walk perimeter/litter pick. To ensure communal areas are clear of combustible materials. To ensure foyer/parcel area is tidy. Ensure bin store is tidy. WEEKLY To ensure that weekly fire alarm records are up to date. To ensure weekly legionella testing records are up to date. MONTHLY To complete monthly meter reads and submit to energy supplier. To ensure emergency lights testing records are up to date. QUALIFICATIONS & EXPERIENCE We are looking for a friendly individuals with a passion for customer service and an interest in the student property sector. Skills such as attention to detail and reliability are key, in addition to: Excellent IT skills: Excel, Word, Outlook Previous experience working with booking software Previous experience in hospitality/lettings Excellent verbal and written communication skills A mature, positive attitude Professional presentation Ability to provide excellent customer services to clients and colleagues alike Ability to work in a fast-paced environment. SALARY NEGOTIABLE DEPENDANT ON EXPERIENCE WORKING HOURS We operate a shift pattern of 8:00am-4:30pm and 10:00am-6:30pm BENEFITS OF JOINING US In return we offer a highly competitive benefits package to include: Annual Leave 25 days excluding Bank Holidays Free Parking Referral Scheme Eye Care Scheme Rental accommodation staff discount Exclusive staff discounts to Hope Street Hotel & Spa Exclusive staff discounts to School Lane Hotel Exclusive staff discounts at Beers Timber & Building Supplies Exclusive offers at 92 Degrees available via the app; or 20% of everything (instore and online) at 92 Degrees Access to car salary sacrifice scheme Access to workplace nursery scheme Access to Cycle to Work Scheme Access to Gym Membership Scheme FURTHER INFORMATION For further information on the Carpenter Group of companies, to see who we are and what we do and to meet our teams, please visit our websites: carpenterinvestments.squarespace.com l7architects.co.uk carpenterbuild.co.uk urbansleep.co.uk TO APPLY Please submit your CV outlining how your skills and experience match the requirements of the role. Please note that only shortlisted candidates will be contacted. Thank you for interest in joining Urban Sleep. Urban Sleep is an equal opportunities employer.