Role: IT Service Manager Location: London (on site)
ITIL
SQL
IT Operations
Digital Waffle is looking for an IT Team Lead to lead and develop our client's SaaS operations team. Operational Management: Oversee the day-to-day management of the SaaS infrastructure, optimising performance, availability, and security.
Financial Management: Manage the SaaS environment budget, identifying cost reductions and maximising return on investment.
Strategic Planning: Develop and implement strategies to enhance the efficiency and effectiveness of SaaS operations.
Compliance and Risk: Ensure adherence to security, governance, and compliance standards.
Proven experience in managing IT operations within a SaaS environment.
Strong technical background, including knowledge of SQL Server, Apache Tomcat, and networking.
Experience with ITIL frameworks.
Project management qualifications.
Azure, AWS).
If you are a results-oriented individual with a strong technical background and a passion for delivering exceptional service, please apply now!