Service Engineer Full time permanent Norfolk Our Customer, specialises in Remote Weapon Stations for land-based counter drone and naval applications. With almost 140 years of experience in defence equipment manufacturing, they pride ourselves on our ability to provide unique and cost-effective solutions, optimised to stay ahead of evolving threats and to meet the most stringent operational requirements. The business is a major supplier of class-leading defence equipment to the UK Military and over 40 other armed forces around the world, offering unrivalled capability and through-life in-service support. About the Role: In this role, you would be working on-site at customer locations, both in UK and abroad, either on your own or within a small team. Answering Technical Support queries raised by customers and providing clear and concise instructions for the customer to follow to diagnose or assist in recovering a fault on company provided Gunnery Systems. The primary responsibilities will include but are not limited to: • Assist in the Installation, commissioning, repair, service and training of Gunnery Systems and other company products • Survey, Repair and perform Maintenance on ATK Mk44 Ordnance at home and abroad • Detailed fault finding to rectify OPDEFs and commercial customer reported faults and carry out testing to ensure accurate fault diagnosis. • Assist in instructing training courses within the factory and at customer locations • Coordinating with the Customer Support Manager in order to ensure effective delivery of service to the customer at their sites. • Producing complete, accurate and timely reports. • Attending Sea Trials for periods of times at sea, keeping to ship routines. • Perform Test Firing of weapons (once trained) on customer owned ships • Building and maintaining positive relationships with customers, whilst delivering high standards of work and customer service. • Adhering to health and safety practices and procedures. • Any other such duties that may be reasonably compatible with the nature and scope of the role. About the Person: Essential Qualifications/ education requirements • Mechanical and/or electrical engineering qualification (Degree/HND/HNC/ONC) Technical skills and experience • Mechanical/electrical background, preferably in a military environment. • Physically fit to Eng 1 standard and be capable of passing Sea Survival course • Able to read complex wiring diagrams and devise workable fault diagnosis instructions • High level of computer literacy to include Excel, Word and Powerpoint • Adherence to health and safety practices and procedures Other • Reside within a daily commutable distance of Norwich (NR7). • Full Driving Licence to drive in the UK and abroad. • UK Valid passport with no travel restrictions. Desirable • Previous customer facing Service Engineer role • Previous Weapons Maintenance Training • Experience of delivering Training courses Physical Demands & Work Environment: • Physically fit to be able to work in harsh (hot and cold) environments in the UK and overseas. • Work inclusively in a small close-knit team, parting knowledge and sharing information is critical to the success of a first-time diagnosis of customer equipment failures. • Open plan office environment Contact Simon Portway