* An established contractor specialising in fire safety and electrical services throughout the UK
* are actively looking to recruit a Resident Liaison officer
* They are looking to appoint a Resident Liaison Officer with experience of working in occupied high rise social housing blocks working with the teams and tenants to ensure the work is completed on time
* The project includes M&E upgrades to 7 x high rise blocks including new fire alarms, lighting, PA systems, boosted cold water system, Automatic Opening Vents (AOVs) and associated builders works. This is a great opportunity for a long term temporary role that could lead to other opportunities
The Role
* Be the first point of contact for residents and Scheme Managers on site with regards to the programme/appointments.
* Booking appointments face to face or over the phone with residents/customers for planned works.
* Attending project pre-start meetings and progress meetings.
* Regular communication with the client with regards to safeguarding concerns and any difficulties with residents.
* Writing letters to confirm appointments and informing residents of planned works.
* Aftercare visits and collating Customer Satisfaction Forms when work is complete and reporting findings for Quality Assurance.
* Managing & resolving difficulties and complaints regarding planned work by negotiating with all parties
* Supporting and planning social value events within the community
* Creating resident liaison strategies for all projects and contracts.
What do you need to succeed?
* Ability to deal with a high- pressure environment, difficult situations and negotiation skills
* Confident and self- motivated
* Excellent team work & lone working skills
* Comfortable with talking to large groups of people and communicate effectively with a multidisciplinary workforce
* Excellent attention to detail and proactive approach to work
* Previous experience within a similar role or setting carrying out duties as above
How to apply?
* Please submit your application or contact us on 01925 748 320 to discuss further
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We are Ionic Recruitment, one of the leading recruitment specialists in the Construction, Social Housing, and Maintenance sector. We match the best candidates to the best permanent, temporary, and contract roles.
* Ionic Recruitment
Darwin House
414 The Quadrant
Birchwood Park
Warrington
WA3 6FW
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