Time left to apply End Date: May 12, 2025 (18 days left to apply)
job requisition id R-5597
The Senior Business Analyst is responsible for a full range of activities which ensure the successful delivery of change programmes delivered to the CNA Hardy business. As well as responsibility for their own analysis deliverables, the Senior Business Analyst is expected to act as a lead on larger programmes involving multiple analysts, taking responsibility for organising and coordinating the work of the other analysts to ensure that it aligns with the objectives of the change initiative.
Leading by example, the holder of this job profile is committed to excellence in the delivery of business analysis artefacts and the provision of business analysis services. They are expected to become a functional expert on a range of processes and applications used within the organisation, whether developed internally or by third party vendors.
Typically work is delivered as part of assignments to projects being delivered by Transformation & Projects team, potentially in conjunction with one or more third party vendors. Additionally, you may also be required to assist with small projects, and with normal and standard releases for a range of applications, in co-ordination with internal and/or external teams as appropriate.
Specific tasks require such skills as facilitation, influencing, planning, logical thinking, requirements gathering, prioritisation, initiative taking, multi-tasking, problem analysis, solution design, and test planning, all in combination with superb written and oral communication skills. Mentoring and development of the skills of junior analysts within the team is expected, along with selected line management duties such as objective setting.
The scope of the role encompasses all CNA Hardy European offices and may require occasional travel to these offices.
Key Responsibilities
* Definition of Business Analysis approach tailored to specific project objectives and target outcomes.
* Analysis of business problems and requirements and their translation into structured documentation suitable for use by 3rd parties or internal development teams.
* Challenge proposed solutions to ensure that they fit within CNA Hardy’s strategy and appetite for risk, solving genuine problems that deliver enhanced business value.
* Breakdown and explain complex concepts to senior stakeholders.
* Apply appropriate tools and methodologies to document, analyse and maintain traceability of business requirements.
* Proactively identify and resolve business process and IT issues.
* Identify and analyse existing ‘business as usual’ inefficiencies.
* Liaise between the business, IT and external parties.
* Adhere to and champion analysis best practices.
* Coordinate user involvement at all stages of the business change cycle, from initial problem analysis through to user acceptance testing, warranty period and beyond.
* Work with Service Management to ensure that change initiatives transition smoothly into the live environment, with all appropriate documentation and business as usual processes in place.
* Work with internal or external development teams to ensure that deliverables are of excellent quality and within the scope of the appropriate change initiative.
* Work with Project and/or Programme Management to ensure that change initiatives remain on scope and tightly focused, to time and budget, delivering measurable business benefit through the controlled implementation of business change.
* Prepare and present training materials through the use of methods appropriate to the audience.
* Assist and support the business with new systems/processes as a result of project delivery.
* Manage your own time and workload in line with project plans, as well as those of other analysts within your area of responsibility.
* Mentor junior analysts within the team, leading by example.
* Update management on the progress of owned tasks.
* Escalate issues as appropriate.
* Manage assigned risks and issues.
* Adhere to change, project, and analysis standards defined by CNA Hardy’s management functions.
* Perform other duties as directed by the Business Analysis Manager or CNA Hardy management.
Skills, Knowledge & Abilities
* Circa 5 years business analysis experience
* Experience of delivering technology-based change in both waterfall and agile environments
* Experience of working within a business analysis environment and be able to demonstrate a dedication to delivery of excellence in the field of change.
* Ability to work independently with users to define requirements or under the direction of Project Managers. Capable of prioritising and managing multiple tasks simultaneously.
* Outstanding analytical skills, including a thorough understanding of how to interpret customer business needs and translate them into structured documentation suitable for use at all organisational levels.
* Ability to analyse and solve problems quickly and effectively while obtaining consensus to the proposed solutions.
* Ability to lead and mentor team members analysts, including setting objectives in relation to project work.
* Good matrix management skills and ability to balance competing priorities in time sensitive situations.
* Deep familiarity with a variety of business analysis and proven application within a project environment.
The Company
CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.
About Us
We are a leading specialist commercial insurance provider for clients of all sizes with both domestic and international exposures. Writing across both company and Lloyd's platforms offers our brokers the flexibility to find the best solution for their clients in more than 200 countries and territories worldwide. Find out more about our Lloyd's Syndicate 382.
Our clients trust us because we understand the risks they face. Our teams on the ground have the local expertise and authority to provide fast, effective solutions for our clients across our network of dedicated offices in Belgium, Denmark, France, Germany, Italy, the Netherlands and the UK (Birmingham, Glasgow, Manchester and London).
Whether it’s our expert underwriters, risk control engineers, claims managers or international solutions team, we work in partnership with our brokers to deliver our highly-specialised and comprehensive portfolio of innovative and market-leading products in response to emerging exposures and ever-changing needs.
CNA Hardy is part of CNA Financial Corp, one of the largest U.S. commercial property and casualty insurance companies. Trusted for more than 125 years, CNA provides a broad range of standard and specialised insurance products and services for over 1 million businesses and professionals across the U.S., Canada and Europe.
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