Job summary Head of Clinical Governance Urgent and Emergency Care Leicester / Derby £53,770- £60,721 per annum What DHU can offer you: Working Patterns:We recognise that 9-5 doesnt work for everyone, so we have a range of working patterns available to suit your work/life balance.Our friendly team will work with you to find the best fixed pattern for us both. Competitive salary: £53,770 - £60721 (Band 8a) Generous annual leave entitlement:Standard 25 days 8 bank holidays, increasing with service up to 33 days 8 bank holidays. Pro Rata/ Per Annum Main duties of the job As the Head of Clinical Governance, you will be responsible for supporting the Clinical Director, Director of Nursing and Quality and Corporate Head of Clinical Governance in the implementation and management of the clinical governance strategy, the Post holder will have specific responsibility for leading the development and implementation of the DHU Urgent Care patient safety strategy working in partnership with a broad range of Health Care partners. The role involves the development of Clinical Governance and Patient safety activities across the patient journey. The role involves developing the Clinical Governance and patient safety agenda and leading patient safety incident investigations (PSIIs), leading on identifying opportunities for organisational learning, system improvement whilst leading and developing the clinical governance team. About us We understand that digital applications may not be suitable for everyone. If you need to apply in a different way that better meets your needs, please reach out to us, and we will gladly accommodate your application in a format that works for you. For more details about our recruitment process, click here, or contact our team of talent acquisition professionals by emailing: CareersDHUHealthCare.nhs.uk. At DHU Healthcare, we take pride in our diversity and foster an environment where every person feels valued, respected, and empowered to bring their authentic selves to work, free from discrimination or bias. We warmly welcome applications from all individuals, reflecting the rich diversity of the communities we serve. To read more about our Equity, Diversity and Inclusion pledge and see the progress we have made, please click here, or alternatively, you can reach out to our ED&I team at EDandIDHUHealthcare.nhs.uk We are proud to be a forces-friendly organisation and are dedicated to supporting Veterans, Service Leavers, Reservists, Cader Force Adult Volunteers, and military spouses/partners. We value the unique skills and contributions you bring and strive to create a workplace where you can thrive. Date posted 06 February 2025 Pay scheme Other Salary £53,770 to £60,721 a year Contract Permanent Working pattern Full-time Reference number M0051-25-0012 Job locations D H U Healthcare C I C 2 Roundhouse Road Pride Park Derby DE24 8JE Job description Job responsibilities Lead the clinical governance strategy to ensure this is constantly updated to include relevant local and national requirements and develop appropriate processes to monitor its effectiveness. Maintain quality patient care, identify patient safety issues, and identify learning outcomes / areas for improvement within DHU Urgent Care services. Lead the clinical governance team to ensure all clinical governance requests, complaints, incidents, patient feedback, coroners requests, and medico-legal issues are responded to in a timely manner. To support the clinical governance team to ensure processes are in place to respond to requests. Lead the collation, investigation and response to patient complaints, feedback, compliments, patient safety incidents and healthcare professional feedback. To be responsible for the management of incidents and complaints across DHU Urgent and Emergency Care (UEC) services and ensure compliance with national and other appropriate requirements, to include: Ensuring a thorough investigation is undertaken for all patient safety incident investigations and for others, where appropriate, and to support clinical staff and those who are involved in any incident through the process. Promoting incident reporting systems across clinical services and ensure incidents are being reported, action taken, and outcomes monitored within the services and clinical support departments. Produce monthly reports clinical governance reports, quarterly quality reports and serious or patient safety incident investigation reports in a timely manner. Inform the Corporate Head of Clinical Governance and Executive Directors regarding the notification of patient safety incidents, progress of investigation and investigation outcomes. Job description Job responsibilities Lead the clinical governance strategy to ensure this is constantly updated to include relevant local and national requirements and develop appropriate processes to monitor its effectiveness. Maintain quality patient care, identify patient safety issues, and identify learning outcomes / areas for improvement within DHU Urgent Care services. Lead the clinical governance team to ensure all clinical governance requests, complaints, incidents, patient feedback, coroners requests, and medico-legal issues are responded to in a timely manner. To support the clinical governance team to ensure processes are in place to respond to requests. Lead the collation, investigation and response to patient complaints, feedback, compliments, patient safety incidents and healthcare professional feedback. To be responsible for the management of incidents and complaints across DHU Urgent and Emergency Care (UEC) services and ensure compliance with national and other appropriate requirements, to include: Ensuring a thorough investigation is undertaken for all patient safety incident investigations and for others, where appropriate, and to support clinical staff and those who are involved in any incident through the process. Promoting incident reporting systems across clinical services and ensure incidents are being reported, action taken, and outcomes monitored within the services and clinical support departments. Produce monthly reports clinical governance reports, quarterly quality reports and serious or patient safety incident investigation reports in a timely manner. Inform the Corporate Head of Clinical Governance and Executive Directors regarding the notification of patient safety incidents, progress of investigation and investigation outcomes. Person Specification Qualifications Essential Clinical professional qualification Experience of working within a governance role for an NHS provider. Two years of working at a senior level in a health provider organisation. Four years experience in an NHS clinical or clinical governance / quality / risk management. Strong knowledge of clinical governance. Understanding of consent and confidentiality. Working knowledge of clinical risk management, clinical governance, effectiveness, and service quality issues Broad understanding of the NHS and CQC external regulatory environment. Knowledge of professional codes of conduct. Experience of managing a team. Basic knowledge of NHS Complaints regulations. Person Specification Qualifications Essential Clinical professional qualification Experience of working within a governance role for an NHS provider. Two years of working at a senior level in a health provider organisation. Four years experience in an NHS clinical or clinical governance / quality / risk management. Strong knowledge of clinical governance. Understanding of consent and confidentiality. Working knowledge of clinical risk management, clinical governance, effectiveness, and service quality issues Broad understanding of the NHS and CQC external regulatory environment. Knowledge of professional codes of conduct. Experience of managing a team. Basic knowledge of NHS Complaints regulations. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name DHU Healthcare Address D H U Healthcare C I C 2 Roundhouse Road Pride Park Derby DE24 8JE Employer's website http://www.dhuhealthcare.com/ (Opens in a new tab)