Viatris UK Healthcare At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do so via: Access – Providing high quality trusted medicines regardless of geography or circumstance; Leadership – Advancing sustainable operations and innovative solutions to improve patient health; and Partnership – Leveraging our collective expertise to connect people to products and services. Our global portfolio includes best-in-class, iconic brand-name products as well as global key brands; generics, including branded and complex generics; and other offerings across a wide range of therapeutic areas. We are committed to helping create healthier communities worldwide through education, outreach and better access to treatment. For those driven to live their lives with purpose, Viatris helps employees realise their full potential by creating a collaborative culture that fosters courage and resilience. Viatris is more than just a place to work. This is a place to make a difference in the world. The Role & What You Will Be Doing The Customer Partnership Manager (CPM) plays a strategic and collaborative role within the PLBU/Specialty Brands Team. This role is designed to enhance the overall customer experience and journey, with a focus on supporting brand adoption and strengthening field force impact through aligned, insight-driven projects. Working flexibly across therapy areas and with cross-functional partners, the CPM will lead initiatives that complement—but do not duplicate—the work of the sales team. This individual will work closely with the Therapy Area Marketing Lead to identify opportunities for meaningful customer engagement and value-added support. The focus is on co-creating impactful projects that drive education, advocacy, and confidence in prescribing, ultimately improving the customer experience and patient outcomes Every day, we rise to the challenge to make a difference and here’s how the Customer Partnership Manager role will make an impact: Customer Engagement and Partnership Development Identify and build strategic partnerships with NHS stakeholders, service leads, and other influential decision-makers beyond traditional sales contacts. Focus on developing deeper, long-term relationships that support education, system understanding, and clinical service development aligned to therapy area goals. Deliver tailored initiatives that add value across the prescribing journey and enhance the overall customer experience. Customer-Facing Initiatives and Events Lead or support the delivery of roundtables, advisory boards, service design workshops, or speaker initiatives that align with therapy area strategy. Maintain an up-to-date record of key speakers and service champions to support marketing and medical activities, ensuring compliance with internal processes. Strategic Project Ownership Lead the design and execution of projects that align with brand strategies and field team priorities. Ensure all initiatives are developed with a clear strategic objective, measurable outcomes, and contribute to brand or business growth. Support national and regional pilots or pathway innovation projects that help unlock prescribing or address customer needs. Clinical Expertise : Leverage your knowledge of products to act as the resource for the sales and marketing team. Address inquiries, provide guidance, and escalate complex issues as required. Sales Team Alignment Work in close collaboration with sales team to identify areas where partnership projects can enhance in-field impact. Ensure a clear distinction from daily sales activities, focusing on strategic add-ons, service innovations, and broader customer education. Share project insights and outputs that help drive confident conversations and brand pull-through. Marketing and Cross-Functional Collaboration Collaborate with marketing to co-develop customer-facing tools, education programs, and omnichannel campaigns. Coordinate with Medical, Market Access, and Digital/Customer Excellence to align on messaging, insights, and engagement planning. Feed in real-world insight from partnership activities to strengthen brand strategy and execution. Additional Perform other duties as assigned consistent with the grade of the role. Comply with all Viatris SOPs and industry regulations. About Your Skills & Experience For this role, we’re looking for a candidate who has an effective combination of the following qualifications, skills and experiences: Essential : Demonstrated success in pharmaceutical sales, marketing, or customer-focused project roles. Strong understanding of the UK healthcare system and the evolving customer landscape. ABPI qualified. Excellent communication, project management, and stakeholder engagement skills. Proactive mindset, able to identify opportunities and deliver strategic, insight-led initiatives. Desirable : Experience working within Specialty Brands or across multiple therapy areas. Experience in pathway redesign, service development, or education initiatives. Degree in life sciences, business, or marketing. Knowledge and experience of relevant systems, including Promomats, Sales Force Other: Business travel or working at other locations may be required At Viatris, we are dedicated to building a truly diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t fully align with every requirement, we still encourage you to apply. You may just be the right candidate for this or other roles. What we offer: Top Employer Accreditation, demonstrating that we provide excellent people policies and practices Competitive compensation package inclusive of annual discretionary bonus Focus on career progression with growth and development opportunities Hybrid work model Emphasis on Health and Wellness programmes 100% paid medical insurance and Employee Assistance Programme Life cover Excellent employer-matched pension scheme with Viatris contributing up to 11% 2 paid volunteer days per year Diversity & Inclusion at Viatris At Viatris, diversity and inclusion are essential to our mission. The diversity we foster in all aspects of our business can be one of our greatest strengths in redefining healthcare not as it is, but as it should be. If you would like to know more about what diversity, equity and inclusion means to us, please visit https://www.viatris.com/en/Careers/Diversity-and-Inclusion Sustainability at Viatris Corporate social responsibility is fundamental to the Viatris mission. We work to advance responsible and sustainable operations and leverage our collective expertise to empower people to live healthier at every stage of life, recognizing that our actions affect the stakeholders and communities we serve. To learn more about our efforts, please visit https://www.viatris.com/en/about-us/corporate-responsibility A t Viatris, we offer competitive salar ies, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others. Viatris is an Equal Opportunity Employer.