Senior Salesforce Field Services Administrator
Department: IT
Reference: 16499
Location: Bristol
Type: Permanent
The Role
At Unite Students, we create a Home for Success by leveraging technology to empower students to thrive in their university journey.
The Senior Salesforce Administrator plays a pivotal role in maximising the value of the Salesforce platform by leading advanced customisation, optimisation, and strategic enhancements. This role supports complex business requirements across multiple Salesforce clouds, ensuring the platform evolves with organisational needs.
The Senior Administrator serves as a technical leader and mentor within the CRM team, driving best practices, leading cross-functional initiatives, and fostering collaboration between technical teams, stakeholders, and end-users. Reporting to the CRM Platform Lead, this role is integral to shaping the Salesforce ecosystem to align with business goals and ensuring its long-term success.
What You`ll Be Doing
1. Serve as a technical lead for Salesforce projects and cross-functional implementations.
2. Ensure compliance with data governance policies and maintain system integrity.
3. Stay informed of Salesforce ecosystem developments and align the platform with industry best practices.
What We`re Looking for in You
1. Mastery of Salesforce administration, including configuration, customisation, and advanced automation (e.g., Flows, triggers, validation rules).
2. Proficient in managing integrations and middleware tools.
3. Deep understanding of Salesforce security, roles, profiles, and sharing settings.
4. Ability to translate complex requirements into scalable solutions.
5. Advanced reporting and data visualisation skills to support decision-making.
6. Experience with data quality management and governance.
7. Strong leadership and mentorship skills to guide junior team members and cross-functional users.
8. Excellent communication and stakeholder management skills, with the ability to present technical concepts to non-technical audiences.
9. Salesforce Advanced Administrator certification (mandatory).
10. Preferred certifications: Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant.
What You`ll Get in Return
1. A discretionary annual bonus so you can share in the company`s success.
2. 25 days` paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service.
3. A generous pension scheme - employer contributions between 5% and 11% depending on how much you save.
4. Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends.
5. Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents.
6. Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!
About Unite Students
Founded in 1991, Unite Students is a FTSE 100 business and the UK`s leading provider of purpose-built student accommodation. You can find us in 25 leading university towns and cities, with 74,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.
Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are.
People make Unite Students. Employees, students and neighbours all contribute to building environments where we can all thrive.
Room for Everyone
We`re proud to be an employer that embraces individuality, and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what`s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.
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