This is a part-time role, working 20 hours per week, within our Guildford Shack, creating an amazing customer experience for all our Loaf visitors.
Some of what the job involves:
* Ensure tiptop product knowledge and understanding of our brand at all times
* Consistently provide helpful and informed service with confidence and clarity
* Process orders on our systems, providing delivery, 'will it fit' and lead time advice
* Recommending "up-sell" products
* Maintaining the Loaf brand in the Shack to the highest standard by following the Shack Retail Guidelines
* Carry out housekeeping tasks in line with Loaf's standards both on and off the shop floor
* Help to maintain a safe and healthy work environment
* Be passionate about the Loaf brand and our products
What we'd like you to bring to the table:
* Previous experience in customer facing roles
* The ability to work independently and to take responsibility and be accountable for your actions
* Excellent attention to detail
* Confidence and common sense
* A great team player with the ability to promote and help build a positive work environment
* Flexibility and availability to work at other showroom locations during our Monday to Sunday opening hours
Some of our benefits:
* 33 days holiday (inclusive of Bank Holidays) increasing by 1 day for every year of service up to a maximum of 36
* Staff and friends and family discount
* EAP programme
* Other discounts for shopping
* Cycle to Work scheme
* Death in Service - 4x annual salary
* Half day Xmas shopping day plus a voucher
* Refer a Loafer
At Loaf, we're working really hard to be inclusive. No matter what identity or background, we want everyone to feel welcome in a place where we can all be ourselves.
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