About Oxford Royale
Oxford Royale is a leading global provider of elite summer schools. Driven by a firm belief that education is about much more than a formal classroom, we offer young people unparalleled cultural and learning experiences, giving them a window to a world of opportunity.
Job Description
The Customer Services Executive provides essential support for the marketing, sales and operational delivery of our summer schools, hosted on the campuses of the world’s leading universities. This is a great opportunity for a confident, articulate professional with excellent communication skills.
We are seeking a customer-oriented problem solver with exceptional attention to detail, the ability to manage multiple priorities in a fast-paced environment and a drive to deliver consistently excellent customer service.
Key Responsibilities
1. Responding promptly, professionally and thoroughly to customer enquiries across multiple channels (phone, email, messaging).
2. Collecting and collating key information required to successfully deliver our summer courses.
3. Maintaining an in-depth understanding of our courses, services, processes and policies to provide accurate information and support.
4. Recording customer interactions, transactions and feedback accurately using internal systems.
5. Supporting the Admissions team with bookings and sales queries and working closely with other teams to ensure all queries are effectively resolved and students are safe, happy and learning.
6. Upholding high standards of customer service, in line with Oxford Royale's policies and best practices.
Key Requirements
1. Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
2. Excellent problem-solving abilities with a proactive approach to resolving customer concerns.
3. Demonstrated passion for delivering excellent customer service and creating positive experiences.
4. Ability to multitask effectively in a dynamic, fast-paced environment.
5. Flexibility to work evenings and weekends during peak periods.
6. Familiarity with customer service software and proficiency with standard office systems tools.
7. Ability to process information accurately, manage documentation and track customer requests.
8. Collaborative attitude with the ability to work effectively in a team-oriented environment.
9. Patience and resilience in handling challenging situations.
Desirable Experience
1. Degree-level education or equivalent professional experience.
2. Experience working with international clients or in a multicultural environment.
3. Previous experience in a customer service role.
4. Experience with CRM tools, ideally Hubspot.
5. Knowledge of the summer school market.
6. Additional language proficiency is an advantage.
Position Details
1. Hours: Full-time (40 hours per week, over 5 days). Flexibility required, including some evenings and weekends.
2. Contract: Fixed-term until August 2025.
3. Salary: £28,000–£30,000 per annum (pro-rata), dependent on experience.
4. Location: Based at our Oxford office (OX4), with hybrid working options available upon agreement with HR.
5. Holiday Entitlement: 32 days of annual leave, inclusive of bank holidays.
6. Reporting: to the Head of Systems and Processes.
7. Benefits include:
* Participation in a discretionary annual bonus scheme.
* Employee Assistance Programme.
* Salary sacrifice schemes (electric vehicles and cycle-to-work).
* Fully stocked fruit, snack and drinks kitchen.
* Winter and summer social events.
* Team-building events.
* Free parking.
More About Oxford Royale
Our unique educational model is all about partnership. Every student has unique skills, strengths, and dreams – our role is to mentor and guide them, to introduce and explore new concepts, and to help them realise their true potential.
Oxford Royale was founded nearly 20 years ago, with a vision to offer young people a broader and richer learning experience, and to drive their success in paths that they may not even have considered. Over the last 18 years, Oxford Royale has welcomed more than 25,000 students from over 170 nations and has become a three-time winner of the Queen’s Award for Enterprise, and a five-time winner of the BETA Award for best educational product.
Students can choose from over 30 courses, all designed to help them gain confidence, experience, and a competitive edge. They can experience life in an Oxford or Cambridge University college or on campus at Ivy League institutions.
If you share our passion, apply to join the team!
At Oxford Royale, we are committed to fostering an inclusive and supportive environment for all. We believe in building a community that reflects the diversity of the students we serve and are dedicated to equality, diversity and inclusion.
We are proud to be an equal-opportunity employer and encourage applications from all backgrounds.
Oxford Royale is equally committed to safeguarding and promoting the welfare of young people and we expect all staff to share in this commitment.
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