Job Description
Our client has built a longstanding and esteemed reputation for excellence in the manufacture of complex, quality-critical precision machined components and associated assemblies. Specialising in precision engineering, they deliver high-quality services to the Defence, Aerospace, and Oil & Gas industries.
Their workforce is loyal, highly skilled, and motivated, which empowers them to manufacture and assemble a diverse array of critical components. Their dedication to ongoing investment in both personnel and machinery ensures flexibility, rapid response, and timely delivery.
Role Overview
The Customer Account Coordinator serves as the primary liaison between the company and their clients. The successful applicant will be tasked with managing customer accounts comprehensively, ensuring that inquiries are addressed promptly.
Desired Attributes
1. Experience in the Aerospace or Engineering sectors is preferred but not mandatory.
2. Proficient general IT skills are required.
3. Candidates should demonstrate a working knowledge of Excel.
4. Familiarity with an MRP system is advantageous but not essential.
5. Strong communication skills are necessary.
6. The ability to prioritise and manage tasks effectively is essential.
7. Candidates must be well-organized.
Key Responsibilities
1. Closely monitor and enhance customer expectations regarding On Time Delivery.
2. Track potential delays and proactively discuss any risks with the customer at the earliest opportunity.
3. Play a key role in prioritising and advocating for production to meet customer expectations.
4. Communicate across various levels and coordinate with relevant departments to resolve any technical or quality issues.
5. Participate actively in daily production meetings, focusing on the timely completion and delivery of components to customers.
Working Hours
Monday to Thursday: 7:30 AM - 4:30 PM; Friday: 7:30 AM - 12:30 PM
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