Support Associate
Salary - £12 per hour PAYE
Location: GU35
Job Type: Full-time, Seasonal Shifts & OT available!
I am working with a leading UK Facilities Management company that is looking for a Support Associate to join their team! The role will involve working as an integral part of the team with a view to developing and maintaining strong relationships with customers and working with the wider business to ensure that these customers always receive the best service.
Day-to-day of the role:
* Work closely with client and Operations teams to support managers and supervisors in their interactions with the wider business.
* Liaise with clients regarding contracts, quotes, service delivery, and queries.
* Represent the Operations and Key Accounts teams on administrative and other issues as necessary.
* Update internal and external databases and ensure accurate recording of all job-related information on appropriate IT systems.
* Assist with client visits in the system, ensuring accuracy in their input and closure.
* Create and manage contract reports and supporting documentation.
* Provide management information and reporting data.
* Assist in the preparation for client meetings.
* Handle communications in a professional and prompt manner.
* Maintain full audit trails and ensure quality of service through close collaboration with operational colleagues.
* Follow Group and company policies and procedures at all times.
Required Skills & Qualifications:
* Experience in service delivery or contact centre environments.
* Strong IT skills and proficiency in database management.
* High level of communication skills, capable of delivering detailed information and advice clearly and positively.
* Ability to work effectively under pressure in a busy and diverse environment.
* Keen eye for detail and commitment to data input accuracy.
* Adherence to process and compliance requirements.
* Excellent team collaboration skills.
* Self-motivated and able to invest time to evolve within the role.
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