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Accommodation Manager - Billing Aquadrome - Northampton, Northamptonshire
Client: Meadow Bay Villages
Location: Northampton, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: a93a5d21914b
Job Views: 4
Posted: 16.02.2025
Expiry Date: 02.04.2025
Job Description:
Live In Accommodation for the right person!
Responsible To: Holiday Services Manager
Responsible For: Accommodation Checkers, Cleaners and Porters.
Permanent/Seasonal: Permanent
Role Overview:
As the Accommodation Manager, you are responsible for engaging and inspiring your team each day and setting direction in relation to day-to-day activities and tasks. The Accommodation Manager ensures that the team is focused on delivering the very best guest experience, exceeding targets, following standard operating procedures, and driving continuous improvement.
Key Responsibilities:
* Role modelling effective leadership behaviours and our vision and values at all times. Leading, coaching, and motivating the team daily to ensure all areas of responsibility are covered, guiding team members when needed. Dealing with any team member issues as they arise. Supporting the team through their induction, mandatory, and specific job role training.
* Takes ownership of the service delivery, ensuring all team are guest obsessed.
* Confidently deals with guest concerns with the ability to resolve problems. Reacts to guest feedback then works with the team to respond quickly in addressing areas for improvement.
* Ensures their areas of responsibility are run efficiently using resources appropriate to the task.
* Achieve and exceed targets and key performance indicators.
* Ensure all team have the relevant qualifications and with support from the wider leadership team, have completed all training required for the role.
* Identify and develop future talent within the department ensuring all team, with support from the wider leadership team, have a relevant and effective PDP.
* Complete relevant administrative tasks, including Team Rotas, accurate reporting of team hours worked, safety compliance checks, and legislative checks.
* Exceed guest expectations and always deliver spotlessly clean accommodation whilst being considerate to the commercial aspects of the Park, such as holiday guest numbers, number of letting owners, and cleaning costs.
* Leading the team in a fun and fast-paced environment to ensure all KPIs are exceeded and create an environment where the team can thrive. Maintaining a culture of career progression, constant review, and inspire the team to be the best they can be.
An Accommodation Manager needs to:
* Be exceptionally organised to deal with the seasonality of the department. Leading the recruitment campaign at the start and throughout each season, ensuring headcount numbers are achieved, team performance is managed, and working with the wider leadership team to support the welfare of their team.
* Have an exceptional eye for detail and ensure these exacting standards are delivered through each individual team member.
* Have the ability to effectively lead an annual winter works programme on their park to ensure continual improvement.
Understanding the scope of the role:
Business Impact: Directly impacts their departments park performance.
Planning / Budgets: Responsible for creating daily and weekly operational plans for own department. Responsible for delivering budget performance in own area.
People Impact: Responsible for engaging, inspiring, and motivating team in own department.
Expertise: Has a thorough knowledge and understanding of the management and tasks for own department.
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