Your new company This global trade organisation representing a range of sectors is looking for an operations Manager to assist their administrative team. Your new role Develop and implement a project management tool to streamline operational functions, such as conferences and member meetings. Manage membership administration, including maintaining the membership database and users for the members' area of the website and document protection software. Maintain CRMs, databases, and web pages to ensure accurate and up-to-date information. Oversee compliance with Employment and Health and Safety Regulations (training will be provided). Handle invoicing and follow-up with members, coordinating with the bookkeeper for debtor follow-up. Respond to membership enquiries and process membership applications and cancellations. Distribute news, flash alerts, and other communications to members. Assist the Operations Lead in preparing events, including venue selection, supplier coordination, logistics, online meeting space setup, contract management, and PCO contact. What you'll need to succeed Excellent numerical skills Proven experience with a CRM platform and success in managing CRM operations Highly organised with outstanding attention to detail Hands-on attitude Strong interpersonal skills Proficiency in Microsoft Office suite and project management Fluent in English and proficient in Spanish High level of customer service skills Ability to resolve IT and telecoms issues What you'll get in return Competitive Annual Salary Supportive workplace environment Comprehensive benefits package