Business Unit / Team: Branch Network
23,500 - £25,000 per annum DOE + red-hot benefits Contract Type: Permanent, 35 Hours Full Time
Our Customer Consultants are the face and voice of Virgin Money and have fun whilst having a crucial role to play, delivering a heartfelt service to our customers daily. Our fabulous Washington Branch has an opportunity in their team for you to join in and think big so if you have a genuine passion for helping others both face to face and over the phone, and you are ready to make customers Happier About Money, then this opportunity could be what you’re looking for!
Helping our customers use digital services, educating them to understand the great benefits digital brings and guiding them through the process
Having great conversations to understand customer needs and desires then using your knowledge of our products and services to find the best solution
Working with awesome colleagues across our Stores and Digital Experience Centre so customers always have the right person to speak to when they need expert advice either in person or by telephone
You’ll be an ambassador for Virgin Money, living life to the fullest by showcasing the amazing work we do and spreading the word through events both in store and in the local community
Some experience or a passion for wanting to work within a customer service environment and a desire to deliver a brilliant service to customers
A flexible and positive working approach to suit customer needs and business demands
A keen interest in all things digital with a desire to keep up to date with up-and-coming technology news
It’s a bonus if you have but not essential…
Some financial services experience
Working knowledge of Microsoft Office applications
Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more
~ Up to five extra paid well-being days per year
~20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
~ Market-leading pension
~ Free private medical cover, income protection and life assurance
~ Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness
~ We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with.