Our client is seeking an experienced Customer Service Coordinator.
Location: Dartford, Kent
Hours: full time, flexi and hybrid
Min of 2 days in office to include Tuesday
Salary: £25,000 pa + excellent benefits including 3% non contractual bonus
Customer Service Coordinator - Job Summary,
The Customer Service Coordinator serves as a liaison between customers and internal departments. The Customer Service Coordinator is accountable for enhancing customer relations, increasing customer loyalty and in turn increasing commercial growth.
Customer Service Coordinator - Responsibilities and Duties
* Support customers’ enquiries through multiple communication channels including phone, email, and chat.
* Follow-up of enquiries for general questions with other internal departments, liaising as needed including Quality, Regulatory, Technical, Supply Chain, Commercial, Shipping, Finance, Production and Planning departments.
* Facilitating customers issues resolution, including progressing customer complaints to completion (RMA creation, coordinating returns, credit notes/invoices as needed)
* Enter and process orders including calculating transit time and freight.
* Proactively communicate with customers to inform them of at-risk orders (fulfilment issues, delivery delays, etc.)
* Maintain accurate customer database and information on profiles.
* Responsible for customer quotations for new business & follow-up on open quo...