We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you.
We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that makes working with us so rewarding. We welcome the opportunity to discuss reduced hours and job share arrangements.
The Role
Carnival UK is building an industry-leading Digital function dedicated to crafting exceptional experiences that delight our guests, fulfil our promise of holiday happiness, whilst driving substantial revenue growth. Our mission is to constantly transform the guest experience through innovative digital solutions, fostering a culture of innovation, agility, and curiosity. We want to empower our teams to deliver exceptional results, and the Assistant, eCommerce will play an important role in shaping the way we do this.
The digital team is responsible for driving and maintaining the Cunard digital presence across the entire customer journey. The scope of the team’s responsibilities includes commercial delivery, content, optimisation, UX and personalisation. Reporting to the Senior Executive, eCommerce, the Assistant, eCommerce supports campaigns across websites. This includes new cruise programmes, time-limited offers and special fare types.
They will also be implementing trading and merchandising tactically across the sites. They will need to work cross-functionally with the wider digital, marketing, revenue management, IT and international teams to achieve this.
You will:
1. Support the merchandising and campaign tactics to deliver revenue aligned to targets.
2. Work with IT and POLAR teams to ensure correct flags are set and correct promo codes are uploaded into the Staging Database.
3. Work with international teams to establish which approach would best meet their online needs for each planned campaign.
4. Support the Senior Executive with the delivery of new product launches on site globally.
This role is a CUK14 and is offered on a full time, permanent basis, with hybrid working in our Southampton office, including up to two days from home.
About You
Fresh ideas and different perspectives are what excite us most and help us to succeed. Alongside bringing these to the role, you’ll also need:
1. Excellent computer literacy and confidence with software.
2. Customer-focused in your approach to creation and content curation.
3. Ability to work on multiple projects.
Being part of our team has its advantages…
We’re a holiday company so we know there’s more to life than work. Our comprehensive range of benefits are designed to help your personal and financial health and wellbeing.
1. Home and office-based hybrid working (up to 2 days from home).
2. Recognition scheme with prizes and awards.
3. Employee Discounted Cruising plus Friends and Family offers.
4. Regular office events including live entertainment, lifestyle events and charity partner fundraisers.
5. Extensive learning and development opportunities.
6. Employee-led networks.
7. Employee Assistance and Wellbeing programmes.
8. Company paid Health Cash Plan and health assessment.
9. In-house Occupational Health help and access to digital GP.
10. Life Assurance.
11. Parental and adoption leave.
12. Employee Shares Plan.
13. Electric Car and Cycle to Work schemes.
14. Onsite restaurant offering range of healthy cooked and grab and go meals.
15. Discounted retail and leisure via discounts portal.
16. Minimum 25 days leave, bank holiday allowance and holiday trading scheme.
17. Contributory Defined Contribution Pension scheme.
18. A friendly welcome with help settling in.
Please note: Being able to create unforgettable holiday happiness is a brilliant opportunity so we often receive high volumes of applications for our roles. In these cases, we may close our job adverts early and aren’t able to consider applications once this happens.
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