National Account Manager At Pilot Group we believe in using technology to make the places we live and work SMART, SAFE and SUSTAINABLE. Our businesses cover energy management, and traffic control systems, working across a wide range of commercial and industrial applications. We achieve this by designing and investing in innovative products and solutions that reduce energy consumption and CO2 Emissions, enable management through data, and improve safety. We are committed to contributing to a low carbon future. Our energy management system is a proven technology, reducing the gas consumption of our customers by an average of 43%. This year will see us enhance our product offering (energy measurement & analysis, Auditing, training etc) around a business all round utility spend, providing customers with products, but more importantly services that will allow them to become more energy efficient and ultimately reach net zero. Energy Management Solutions Division - National Account Manager: To support both EMS’s strategic agenda our customers’ Net Zero journey, we are building out our National Accounts infrastructure to develop a total understanding of our customers’ businesses that results in deep customer intimacy that yields industry-leading retention and growth across all sectors. If you are passionate about making a difference to our environment and have the skills, knowledge and experience which are laid out below, we would encourage you to apply. The role will be national with coverage across the UK - Travel is to be expected and occasional travel as and when is needed to the Head office in Manchester as required (our ideal location would be Midlands based). Main Responsibilities - National Account Manager Retention of National Account customers, through skilful relationship management and growth of service provision to ensure the achievement of budgeted revenue and profit for the full financial year. To lead and manage activities to work collaboratively with all internal and external stakeholders to deliver solutions and excellent service to the customer. Prepare accurate sales forecasts and contribute to the budgeting process. Manage multi-site customer relationships with complex operational infrastructure, ensuring seamless service delivery and maximising value. Strategically align EMS’s business to deliver strategic business Account Plans, contractual and customer requirements as appropriate to enable futureproofing. Identify and implement efficiency improving initiatives that create and deliver value, reduce costs and optimise customer satisfaction. Act as the company figurehead for all National Account customers, conducting face-to-face meetings and maintaining high levels of engagement. To be commercially focused in terms of analysing and forecasting the success of existing and additional business proposals for National Account customers. Understand and apply commercial and financial principles with regards to costs, profits, markets and added value. Organise and attend site surveys, develop quotations, proposals, and pricing strategies as required. Conduct monthly, quarterly, bi-annual and annual performance or strategic reviews. Deliver compelling presentations and sales narratives to key stakeholders, including senior management and project teams. Oversee technical and complex projects from inception to completion, ensuring smooth execution and that performance indicators of on time, within budget, and risk management are achieved. Define and develop joint strategies to underpin the customer’s CSR objectives. Skills and Experience Proven track record of exceeding sales targets and winning new business in a growth-focused role Ability to develop and execute multi-year Account Plans, securing long-term partnerships with customers Experience of creating and implementing customer growth strategies, identifying opportunities for upsell and cross-sell solutions Understanding of profitability analysis, ROI assessments and budget management Adaptable to change and thrives in a fast-paced environment Strong presentation skills to deliver compelling pitches Management of sales pipeline and achieving Key Performance Indicators (KPIs) Strategic thinker with the ability to balance short-term objectives with long-term goals Superior relationship building and analytical skills to create compelling value propositions Experience of managing a full sales cycle from initial engagement to project completion, ensuring high levels of customer satisfaction Highly motivated, with a strong drive to achieve ambitious goals Good attention to detail Articulate, confident and assertive Excellent standard of communication skills Ability to work using own initiative whilst aligning with management objectives Robust and resilient, able to absorb pressure and respond positively Solid pragmatic approach to delivering to tight deadlines and targets Manages and deals with conflict and negotiates/ manages the appropriate outcome Ability to handle confidential information appropriately Ability to deputise for Sales Team Leader Track record of engaging at all levels, up to and including Board level Desired - National Account Manager: Previous experience in a large-scale account management environment A level as a minimum Microsoft Office CRM software Working with large-scale National Accounts across multiple sectors Sharing industry knowledge and best practice to enhance team performance Achieving clearly defined Key Performance Indicators (KPIs) Ability to translate technical solutions into business benefits for customers Numeracy and ability to understand numerical data Ability to interrogate financially Full UK driving licence Flexibility to travel nationally Benefits; Monthly Peer recognition awards Opportunity to buy additional holidays Life Assurance Healthshield – health cash plan that allows you to claim healthcare costs Salary Sacrifice Savings Scheme Regular charity events Informal, supportive and friendly team Recruitment Agencies; The Pilot Group operates a strict PSL and will not accept any unsolicited CVs sent to any member, employee, representative or business unit of the Pilot Group. 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