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Brand Specialist Women's Designer (Birmingham), Birmingham
Client:
Selfridges
Location:
Birmingham, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
d066c0cc1a10
Job Views:
2
Posted:
26.03.2025
Expiry Date:
10.05.2025
Job Description:
Brand Specialist Women's Designer (Birmingham)
Job Introduction
As Brand Specialist you will:
1. Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise.
2. Excite and motivate other colleagues in your department by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales.
3. Take responsibility for tasks that may go beyond the role expectation, and spot opportunities to improve business, customer service, and retail standards.
4. Understand and follow health and safety procedures and security procedures, playing an active role in preventing stock loss.
5. Adapt to the challenges that vary from day to day, working on different departments as needed.
6. Build and develop your own client base, nurturing customer relationships through exceptional service.
A bit about you:
1. All over the numbers. You will be set sales, CRM, and NPS targets, and will have the curiosity and appetite to learn more.
2. A great communicator. Passionate about our products, you will deliver inspiring brand training to your team.
3. Well informed. You will make it your business to know what our competitors are up to.
4. Known to be a sales and service expert.
5. Collaborative. Your brand partner or contact within our team will rely on you for information on successes, challenges, or customer feedback.
6. Approachable. You will be a leader in your department and will be available for requests and coaching support.
7. A proud shopkeeper. You will be responsible for replenishing stock and maintaining Selfridges standards.
8. An example of our values, being a trusted and respected colleague.
This guide represents a summary of the role; however, all team members are expected to be flexible in the work they undertake, which may change from time to time according to the needs of the business.
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