Company description: MANCHESTER AIRPORT PLC Job description: Summary Social Media Lead Based at Manchester Airport 12-month fixed-term contract/secondment opportunity Flexible/Hybrid working for a better work/life balance Why MAG? At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate. At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. Youll have access to some great benefits including: 6% company contribution pension 24 days holiday plus bank holidays Free parking Subsidised public transport Huge range of company discounts The role This is an exciting opportunity to play a lead role within our social media team. You will have main accountability for our Manchester Airport social media channels and be responsible forexecuting our social media strategy by managing campaigns, creating content, and analysing results. You will also oversee all community management aspects, ensuring our customers enquiries and complaints are responded to in line with our tone of voice and reporting on operational trends. You will be a subject matter expert for your airport, working as a team of Leads, reporting to the group-wide Social Media Manager. You will work closely with the local marketing, media, CSR and operational teams to ensure that social media activities align with Manchester Airports overall goals and objectives. Other accountabilities include: Manage a team of five: twoSocial Media Executives and three Social Media Assistants. To be the day-to-day lead of the team, ensuring administration tasks are completed e.g., inputting into reports, approving posts and finalising content planners. Manage and execute social media campaigns across all our channels (Facebook, X, LinkedIn, TikTok and Instagram). Maintain relationships with customers on social media to enrich the airports social output and grow reach, and engagement. Monitor performance of the social media channels on a day-to-day basis and report to the Social Media Manager as required. Collaborate with other departments, including marketing, media, and customer service, to create integrated campaigns that reach the target audience across various channels. Stay up-to-date with social media trends and best practices What will make you successful in the role? The ideal candidate will have a minimum of three years of experience in social media and demonstrate excellent verbal and written communication skills. Proficiency with social media management tools, including scheduling, publishing, and analytics platforms, is essential. The successful candidate will possess strong analytical and problem-solving abilities, using data-driven insights to optimize performance and drive results. Collaboration is key to this role, requiring the ability to work effectively across departments and lead a team of social media specialists. ADZN1_UKTJ