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First Impressions Assistant, Greater London
Client:
Williams Lea Limited
Location:
Greater London, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
d1015d017d78
Job Views:
6
Posted:
01.03.2025
Expiry Date:
15.04.2025
Job Description:
First Impressions Assistant
Salary: £30,000 per annum, plus company benefits
Location: London, WC2A
Contract: Permanent
Shifts: 37.5 hours per week, Monday – Friday, on a rota basis between the hours of 7:00 and 18:00 on a 7.5 hour day
Work model: Fully onsite/hybrid/remote
Williams Lea seeks a First Impressions Assistant to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employs nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments.
Purpose of role
As a First Impressions Assistant, you will be the first point of contact for visitors calling or visiting the central London office and a brand ambassador for Williams Lea. The First Impressions duties include welcoming clients and visitors to the office, handling switchboard calls, managing meeting rooms, organising and preparing hospitality, delivering hospitality and offering administrative support across the firm. Every task which is undertaken must be delivered with an exceptional customer service approach.
To be successful as a First Impressions Assistant, you must have strong customer service skills and the ability to easily build rapport with people. A key skill will be your ability to prioritise urgent tasks in a timely and effective manner. This role requires working in shifts ranging between 7:00 and 18:00 on a 7.5 hour day, so flexibility is required.
This is a hands-on role and will involve working alongside Williams Lea team members to deliver the overall service.
Key responsibilities
* Welcoming guests in the office lobby as the main point of contact for any visitor/guest or employee for the organisation
* Ensuring a seamless and personal guest journey
* Processing and confirming meeting room requests
* Escorting guests to their booked meeting room within the building, informing the host of the guest’s arrival
* Ordering, organising, delivering, clearing and assisting with hospitality and events
* Attending to guests' wishes and requirements
* Setting up audio visual systems and troubleshooting problems
* Populating data collection workbooks
* Answering the phone and making reservations, taking and distributing messages or mail and redirecting calls
* Handling external and internal calls in a professional manner
* Managing any external catering requirements from third party vendors
* Continually monitoring reception inbox ensuring e-mails are responded to in a timely manner
* Booking of transport for employees and clients
* Occasional requirement to support client functions that run into the evening
* Always acting according to the client’s standards
Personal attributes
* Previous experience in a front of house role or working on a reception desk for a corporate company
* Outstanding guest service skills, committed attitude and dedication to creating a memorable guest experience
* Team focused
* Fluent written and spoken English
* Professionally presented
* Great interpersonal skills and an outgoing personality
* Experience with email and Microsoft packages
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
* 25 days holiday, plus bank holidays (pro-rata for part time or fixed term roles)
* Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TVs, laptops and computers or household appliances
* Life Assurance
* Private Medical Insurance
* Health Assessments
* Discounted gym memberships
* Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us (we do not accept applications to this email address).
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