Company description:
Water Utility Company based in Yorkshire region of England.
Job description:
Waste Field Technician
Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:
* We offer a competitive salary, from £27,052 to £33,530 depending on experience.
* Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
* Attractive pension scheme (up to 10% company contribution)
* Development opportunities in line with the Waste Field Technician progression plan
* 25 days annual leave plus bank holidays – plus an extra wellness day!
* Life assurance cover of 4 times pensionable salary
* A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
* Retail savings scheme
* Online GP service, cycle to work scheme, gym membership discounts and many more!
Location: We currently have a vacancy for a Waste Field Technician to join Customer Field Services department to cover Wakefield, Halifax, or Huddersfield areas. Applicants should live within a reasonable commuting distance from our Lower Brighouse wastewater site.
Work type: This is a permanent opportunity working 37 hours per week, working rotational work patterns. Once fully trained, you will be expected to take part in an out of hours standby, therefore flexibility outside of working core hours is essential.
What we do:
We provide essential water and wastewater services to every corner of the Yorkshire region, ensuring clean and safe drinking water and effective wastewater management.
Where you fit in:
As our Waste Field Technician, you will be working as part of a two-person team. This is a field-based role working to improve customer service and sewer performance. You will be responsible for ensuring a first-time fix solution for customers and the environment whilst ensuring quality follow-on work is raised in accordance with our standards and specifications.
You will be delivering a “first time fix / same day solution to customer and environmental problems and to deliver the asset plan for network maintenance to eliminate escapes.
The Waste Field Technician primarily responds to Internal Flooding and Restricted Toilet Use (RTU) customer problems to support the resolution of the immediate cause of the escape and to complete a thorough investigation to resolve the root cause.
You will ensure Health and Safety working practices & procedures are always complied with.
The Waste Field Technician will proactively and reactively investigate the sewerage network to promote and implement solutions which resolve and/or prevent a sewage escape (flooding and pollution) from occurring from the sewers and to ensure no repeats take place. You will undertake thorough and timely investigation of issues on our sewerage system to resolve and prevent repeat customer contacts and support other operational teams with investigations into sewer asset problems.
As the key contact for the customer, you will be required to keep the customers informed of the outcome of investigations and liaise with the customer while on site.
What skills & qualifications you will need:
* It is essential that you have a practical mindset, enjoy working outdoors in all weathers and be comfortable taking a hands-on approach to work tasks.
* Previous experience in a customer service-related role with face-to-face communication with customers is an essential requirement of this role.
* The successful candidate will be able to develop and maintain effective internal and external working relationships with colleagues across the business.
* You should be prepared to question unsafe working practices and be confident in reporting these to management.
* Excellent communication skills are essential as you will need to capture, evidence and feedback information.
* You will also have rational problem-solving skills and have basic IT skills as you will be using various internal IT systems to capture necessary site information on a ‘Toughbook’.
* You will be working a variety of rotas in the role to cover our working window. In addition, once fully trained in the role you will need to take part in an out of hour’s standby rota.
* As part of this role, you will be required to work within confined spaces and must pass strict medical criteria including, BMI, vision, blood pressure, hearing, and Spirometry tests.
* A full valid driving licence is a requirement of this role (with no more than 6 points).
You will also benefit from having:
* Previous experience within the water or wastewater sectors or an understanding of drainage and sewerage systems.
Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can).
Do we sound like your cup of tea?
If you’ve got experience in front line operations and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today.
Closing date: 18th December
If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check. All our roles are subject to a medical questionnaire, and further medicals when required.
We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply.
Kelda Group reserve the right to close this position before the published closing date, should the need occur.
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