Summary
During this Business Admin apprenticeship you will be working as part of a team responsible for sales and order processing in a busy sales office. You will be answering the phones to customers, taking enquiries, making sure any messages are clearly communicated to colleagues and maintaining and creating professional documents.
Wage
£14,430 a year
Training course
Business administrator (level 3)
Hours
Monday - Friday 8.30am - 5.00pm daily with 1-hour unpaid break for lunch.
37 hours 30 minutes a week
Possible start date
Monday 10 March
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Communicating by phone with customers and suppliers
* Respond to incoming e-mails and calls in a timely and appropriate manner
* Maintaining customer database with new contacts or amendments
* Creating quotations for customers
* Liaise with customers to ensure the appropriate response to queries and complaints and escalate as necessary
* Sending samples out on time, by various couriers
* General administrative tasks to ensure the smooth running of the Sales and Order Progress teams
* Liaise with production team as required to request or pass on information
* Ensure that recordkeeping and paperwork is accurate, up to date and filed appropriately
* To be aware of health and safety requirements and other requirements relating to care of goods and equipment
* Carry out any other reasonable request by management
Where you’ll work
SPEDDING ROAD
FENTON INDUSTRIAL ESTATE
STOKE ON TRENT
ST4 2SU
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
STAFF SELECT LTD
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Level 3 Business Admin apprenticeship standard, which includes:
* Level 2 Functional Skills in maths and English (if required)
* End-Point Assessment (EPA)
* Minimum of 20% off the job training
Requirements
Essential qualifications
GCSE or equivalent in:
* Maths & English (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Administrative skills
* Logical
* Team working
* Initiative
* Patience