Work Pattern:
Week 1:
Monday: 04:00-11:30
Friday: 04:00-11:30
Saturday: 04:00-11:30
Week 2:
Sunday: 05:30-13:00
Thursday: 14:30-22:00
Friday: 14:30-22:00
Under 18 Disclaimer: This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Job Overview:
Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
Key Responsibilities:
1. Accept deliveries, unpack goods, and prepare crates to ensure our shop floor is always fully stocked.
2. Use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
3. Work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.
4. Be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Purpose:
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products.
Key Accountabilities:
1. Serve our customers efficiently, both on the shop floor and at service points.
2. Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
3. Monitor and deliver on the daily sales targets, priorities, promotions, and selling opportunities.
4. Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service throughout their visit to store.
5. Build expert product knowledge to sell and recommend our products and services.
Key Capabilities:
1. High levels of customer service.
2. Committed to delivering excellent work with great attention to detail.
3. Open to and acts upon feedback, asking for this regularly.
4. Takes accountability for planning and managing own workload efficiently.
5. Strong communication skills.
6. Adaptable to changing situations.
7. Builds positive relationships by being a good listener.
8. Good level of digital capability.
Inclusivity Statement:
M&S is committed to an active Inclusion, Diversity, and Equal Opportunities Policy. We are happy to talk about flexible working and will make every effort to ensure your needs are met during the recruitment process.
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