The Digital Data and Technology (DDaT) profession enable the Home Office to keep the UK safe and secure. They do this by designing, building, and running the services that help people apply for visas or passports, support policing and counter-terrorism operations, and protect the UK’s borders.
Team members have specialised knowledge and a calling to build on it. We want the best people to come to the Home Office and work in the diverse roles and communities they’re passionate about. This is how we produce exceptional outcomes.
These roles sit in End User Compute and Collaboration, who are responsible for all Home Office end user services, including the provision and support of devices, development and support of applications and business critical services. For example, laptops, mobile phones, video conferencing, contact centre platforms and M365 applications such as MS Teams, SharePoint, OneDrive.
Due to business requirements this post is available on a full time/job share/flexible working basis.
This role is not suitable for part-time working due to the nature of the role.
We’re looking for a User Researcher who is passionate about what they can bring to delivering better services at the Home Office.
You will work within a fast-paced delivery team - either across several smaller products or dedicated to one larger programme of work. Your research will inform policy, proposition, service, content and interaction design so that digital services work well for users and achieve their policy intent.
As a User Researcher, you will plan, design and carry out research activities to inform the design of government services and help teams get a deeper understanding of the people that use them. You will develop research plans and approaches for a given service. You will use a range of research methods, including usability testing, contextual interviews, and pop up research, and will carry out rapid analysis that involves the wider team whenever possible.
You’ll communicate insights from research in engaging and impactful ways to delivery teams and stakeholders to drive change and improve government services.
What you will do
Your main day to day responsibilities will be:
* Planning, designing and conducting user research and usability testing to understand user needs and behaviours, and support the design and development of government services
* Turning user research findings into actionable insights that inform the design and development of digital services
* Leading on research moderation, analysis and generation of outputs
* Supporting digital delivery teams to build accessible digital services by including participants with access needs and low digital skills in all research
* Working collaboratively in a multidisciplinary delivery team, including designers and product owners, to define research questions, plan research approach and prioritise findings
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .