P Monatrix specialises in commercial security which includes mainly CCTV and Access Control with some Intruder Alarms. /p p We complete installations, PPM visits, call outs and fault finding on sites across the UK. /p p We work with systems such as Tyco (American Dynamics, Software House-CCURE), Gallagher, Avigilon, Milestone, Hikvision, Dahua, Ajax, Texecom and Galaxy. /p h3 MONATRIX - & EXPECTATIONS /h3 p strong Title: /strong Security Engineer /p p strong Location: /strong Field based - Central Region covering: South West London - Buckinghamshire area of Oxford, Slough, Reading, Camberley /p p strong Reporting to: /strong Operations Manager /p p strong Job Purpose and Summary: /strong To carry out Installations, Service & Maintenance visits and corrective works on a day to day basis and as required by our clients. Most works will be carried out at our customer's sites and premises, with some preliminary works at the office on a rare basis. The Engineers support the delivery of installations, service, and maintenance works with the day-to-day client and coordinator-focused activities, ensuring all communications and records are recorded accurately. As a very customer-facing role and as the primary contact with our clients, the role focuses on delivering exceptional service and support that uphold our values. /p h3 Duties and Responsibilities: /h3 ul li Responsible for the daily communications and documentation is updated accurately with the coordinators in the office. /li li Ensuring the Values and Vision of the company are upheld, achieved and seen by our customers. /li li Delivering a professional and effective installation and service to our customers. /li li Continually make sure that the image and perception of the company is kept in the highest regard. /li li Ensure all works are carried out in an efficient and effective manner. /li li Ensure that all works are carried out in a safe manner and all company policies regarding health and safety are adhered to. /li li Customer premises and sites are respected and left clean and tidy. /li li Ensure documents required by the office are completed professionally in full, accurately and returned to the office quickly and as requested. /li li Keep company vehicles clean and tidy. Reporting any damage to a vehicle immediately. /li li Ensure the specification of any works instructions are carried out in line with specification at all times. /li li Report to the office any amendments to the specification that may be required and ensure approval is received from the office before any amendments are carried out. /li li Carry out any investigative works on a service call for no longer than one hour initially. If the investigative works need to continue to rectify the issue, then authorization must be given from the office to continue. /li li Some works will require engineers to travel to customer sites throughout the UK. /li li Some works will require engineers to stay away from home overnight and could be for a number of consecutive nights. /li li Recording and updating all installations, service call outs, additional works, works in progress and maintenance visits documentation is completed as per the company process and policies. /li li Assisting engineering colleagues and following project managers, senior engineers and coordinator instructions. /li li 2+ years of engineering or similar service experience. /li /ul h3 Requirements to join: /h3 ul li Driving license is essential. /li li ECS/CSCS is essential (but we can arrange this if required). /li li IPAF/PASMA card is advantageous but not essential. /li li Previous enterprise system experience/knowledge with CCure, Gallagher and Milestone is admirable but again not essential. /li li Travel is likely, with the odd stay away (if you were to stay away, we pay for your hotel, meal allowance and 2 hours extra over time for staying away each day). /li li Company van will be provided (including fuel card). /li li strong No on call rota. /strong /li li You will be paid door to door with a 30 mins away for lunch (and each end for travel so after working 9.5hrs you could do straight into x1.5 overtime). /li /ul
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