Location: London
Start: ASAP
Contract Length: 6 months with possible extension
Rate: £24.18 per hour
Working Style: On-Site
Introduction
Role: Provide technical support at a key customer site
What You'll Do
1. Address how-to questions, troubleshooting, break/fix services (in-person or via MS Teams)
2. Provide day-to-day support onsite via Tech Bar
3. Deploy and support locally attached devices
4. Provide Level 2 hardware and system software support
5. Coordinate with vendors for server support
6. Maintain processes and procedures for on-site support
7. Manage equipment spares inventory
8. Monitor and analyse equipment failures
9. Identify opportunities for service improvement
10. Coordinate with Service Desk and other departments
11. Handle hardware distribution and related administration
12. Support board meetings and events
13. Own, monitor, track, communicate, and close tickets
Who We're Looking For
1. Passionate about IT and customer service
2. Excellent hardware/software break-fix experience and problem-solving skills
3. Superior service and assistance for support-related issues
4. Strong soft skills
5. Responsible for IMAC life cycle and managing ticket queues
6. Adhere to SLA agreements
What You'll Need
Technical Skills:
1. Windows 11 troubleshooting, configuring, and optimisation
2. Software and application support
3. Mobile Device Management (MDM)
4. Hardware troubleshooting
5. Network troubleshooting
6. Audiovisual technology
7. Cloud services (e.g., Microsoft 365)
Soft Skills:
1. Exceptional customer-facing and communication skills
2. Adaptability and problem-solving abilities
3. Familiarity with Google Workspace
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