Customer Service Representative
Job Type: Full-time
Location: Beeston ( Free Parking )
Are you looking for a new challenge? Would you like to join a fun and friendly team? Read on this could be the opportunity you are looking for.
Customer Service Representative with a friendly and outgoing personality to join our client's team based in Beeston. The successful candidate will be the first point of contact for our customers, providing support and information on our diverse portfolio of luxury products. This role requires someone who can thrive in a fast-paced environment and is committed to delivering exceptional customer service.
Day to Day of the Role:• Respond to customer enquiries, pricing requests, order/delivery information, and basic technical requests via telephone and email.• Support internal sales staff and our trade stockist network with product training and advice.• Process returns, refunds, and warranty claims efficiently while managing associated costs.• Manage multiple team mailboxes and ensure accurate entry of quotations and sales orders for spare parts sales.• Investigate and resolve invoice queries and work with delivery partners to resolve delivery issues.• Maintain a high level of product knowledge and stay updated with the company’s offerings.
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