To be the first point of contact and provide customer assistance to patients, carers and business visitors to the Trust. The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with team members Communicate effectively with patient and carers Recognise peoples needs for alternative methods of communication and respond accordingly. Show compassion and empathy Respond to enquiries by telephone and in person in a courteous, professional and informed manner. React calmly in high emotional situations, always showing empathy and compassion Deal with face-to-face and telephone enquiries in a courteous, professional and informed manner, ensuring adherence to Trust Policies regarding Confidentiality In the absence of portering staff, reception staff will be expected to take patients in wheelchairs to the appropriate area Work to standard procedures, using Trust and Local policies and procedures. Data entry, for example: accessing the Trusts Patient Centre system to accurately record the admission, transfer and discharge of patients or entering feedback from patient surveys Access the Patient Centre system to answer patient related queries. In staff absence, staff maybe asked to assist in covering shifts on the rota to ensure that the service is covered. Staff will be requested to support portering to deliver casenotes to various areas within the QAH site. The post holder may be required to undertake other duties relevant to the service as may be determined by the Management Team.