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Job Introduction
Catering and Events Manager - Twickenham Stadium
Basic - £39,520
Who We Are:
Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.
We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences. Focused on 'doing the right thing' for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.
JOB PURPOSE:
The primary objective is to provide day-to-day catering management services. The Catering & Events Manager must ensure the smooth planning and delivery of a first-class catering product and service for Conference, Events & Banqueting and Match Days as required at the stadium to our clients and their customers whilst managing the business needs and performance standards.
Act as a brand custodian for the service delivery provided at Twickenham Stadium by Twickenham Experience, whilst striving to deliver market leading initiatives to ensure a quality guest experience. Keep abreast of market trends and competitor performance. Take ownership and responsibility for C&E operations as directed to include food service, bars, back of house and storage areas. Your basic hours of work will be 40 per week based over 5 days; your hours will be determined by the needs of the business.
ACCOUNTABILITIES:
* A manager, who must interact effectively across client and operational functions, to manage the team to superior operational and business performance.
* Through the required process and procedure of performance management ensure the professional and objective recruitment, induction, training development, appraisals and disciplinary and grievance handling for casual and variable team members.
* Supervise the casual and variable team meetings and briefings and ensure regular, clear and concise communication at all levels within the venue.
* Maintain the presentation of all areas of responsibility on site, as set out within the Operational standards guide for C&E and Major Events.
* Demonstrate and share best working practices in all duties, and comply with TEL policies and procedures.
* Lead by example and ensure members of the team wear the correct, full and clean uniform whilst on duty. Actively address all issues relating to non-adherence of company standards.
* Ensure all maintenance issues and hazards are identified and dealt with promptly in line with TEL and RFU policy/practice.
* Be aware of and adhere to legal and company regulations relating to the following areas: Health & Safety at Work, Food Hygiene, Fire Regulations, Licensing Law, Sales of Goods / Trading Standards and Environmental policy.
* Ensure cost effective and appropriately skilled staffing levels are implemented throughout the Operational delivery to provide excellent customer service within the agreed standard and financial targets.
* Plan and monitor annual leave entitlements to ensure that the location is self-supporting during periods of leave.
* Demonstrate the ability to perform all tasks consistently to adhere to specifically agreed standards.
* Support the Operational Managers in communicating, motivating, and engaging the team.
* Ensure all stock takes are completed to company standards and to set deadlines.
* To manage and deliver staff planners, along with your Line Manager, to effectively set up and clear down areas of responsibility in line with business needs and in line with set targets.
* Prepare all cash and credit stock sheets, in accordance with the guidelines. Issue stocks according to stock sheets, recording accurately any shortfalls.
* Place orders directly with relevant suppliers (internal and external), in line with company policies, and ensure all relevant paperwork is completed.
* Demonstrate excellent control of all operating costs in line with agreed set targets.
* Investigate revenue shortfalls and cost variances relating to the financial results for individual events and monthly results and implement necessary corrective action plans.
* Ensure that necessary audits are delivered and that TEL achieves the agreed target.
THE PERSON:
* Excellent communication and interpersonal skills.
* Keen eye for attention to detail.
* Builds good working relationships with all stakeholders and delivers a service that exceeds expectations.
* Responds quickly to changing circumstances by being flexible.
* Adheres to a strong set of moral, ethical and professional principles.
* A real "people" person, with rounded leadership and planning skills.
* Well versed in clarifying client and customer requirements.
* Ability to work to deadlines.
* Keeps abreast of market trends and competitor performance.
* Strong working knowledge of Microsoft and CRM products.
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