Compliance Monitoring Manager Leeds or Dublin Your team Reporting to a Senior Manager the Compliance Monitoring Manager will play an essential role supporting the business in its key regulated jurisdiction, the UK and Ireland. As the main point of contact for partners across the Customer Operations, Change Delivery and Data, the successful candidate will be tasked with ensuring our customer operations are compliant. They will be responsible for leading the second line operational oversight team, directly line managing a compliance officer, conducting targeted checks to ensure our customers are appropriately handled, reporting and driving continuous improvement. What you’ll do Line Management: You will support a Senior Compliance Officer to deliver second line oversight effectively. You are a manager who develops their team and supports their wellbeing. Second Line Oversight Activities: To conduct ongoing checks on key regulatory operational controls ensuring compliance with policy and process and identifying control environment improvements. To ensure appropriate actions have been taken on customer accounts, taking remedial action where necessary. To identify risks within process and control design, suggesting appropriate mitigations. To agree actions with business partners to drive continuous improvement and track these to completion. Quality Improvement: To devise action plans to improve operational quality. Highlight gaps within first line quality scorecards for identifying issues. To upskill the QA team through feedback, guidance, and facilitating regular and scheduled levelling and feedback sessions. Reporting: To produce high quality monthly reports for leadership and detailed monthly reports for Operational management. You will be required to work to deadlines. How you’ll do it Previous Compliance Monitoring, Internal Audit or Quality Assurance Experience. Strong attention to detail Strong communication and stakeholder management skills. Knowledge of the industry and relevant regulation would be advantageous Previous line management experience About Flutter UK & Ireland Extraordinary starts here. Flutter UK & Ireland unites a dozen brands, hundreds of teams and thousands of colleagues who create trusted entertainment for millions of customers every week. With the likes of Paddy Power, Betfair and Sky Betting & Gaming in the fold, we’re the largest division of global entertainment giant Flutter and boast some of the most popular apps and games in UK and Ireland markets. At Flutter UK&I, we can guarantee you that no two days will ever be the same — and you’ll have the chance to make a difference to your career, the industry, and your amazing colleagues. What we’ll offer you £1,000 learning fund Uncapped leave Twice-yearly bonus (with part of it guaranteed) Pension contribution scheme Private healthcare Flexible ways of working – home or office, it’s your choice Access to thousands of Udemy courses Invest via the Company Sharesave Scheme 16 hours paid volunteering time per year About Flutter Flutter is the world’s leading online sports betting and iGaming operator, with a market leading position in the US and across the world. Our ambition is to leverage our significant scale and our challenger mindset to change our industry for the better. By Changing the Game, we believe we can deliver long-term growth while promoting a positive, sustainable future for all our stakeholders. We are well-placed to do so through the distinctive, global advantages of the Flutter Edge, which gives our brands access to group-wide benefits to stay ahead of the competition, as well as our clear vision for sustainability through our Positive Impact Plan. Flutter operates a diverse portfolio of leading online sports betting and iGaming brands including FanDuel, Sky Betting & Gaming, Sportsbet, PokerStars, Paddy Power, Sisal, tombola, Betfair, MaxBet, Junglee Games and Adjarabet. About Flutter UK & Ireland The UK & Ireland region of Flutter unites some of the biggest brands in the betting and gaming industry; Betfair, Paddy Power, PokerStars, Sky Betting & Gaming and tombola. At Flutter UK & Ireland, we strive for the next level and drive innovation to set the pace as leaders, putting our customers first, always. We win together through team spirit and unparalleled dedication. When we’re free to be ourselves, we thrive and unleash our unique talents —creating a culture that empowers our people to change the game. We see opportunity everywhere and there is always more to discover We’re working to be an inclusive employer. We encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.