Are you ready to step into a role where every day is different, and your organisational skills make a real impact? As our Business Operations Specialist, you'll ensure everything runs smoothly and efficiently. Acting as the go-to person for our team’s administrative, HR, IT, and client-related tasks, you’ll play a vital role in Positive’s success. From handling internal operations to coordinating with clients, you’ll work closely with our team to create a seamless experience for everyone. This role offers opportunities to expand your skills across various business functions while collaborating with a dynamic, supportive team. If you're proactive, organised, and love a challenge, this role could be a great fit for you.
Your responsibilities
Business Operations
* Assist with HR processes such as recruitment, onboarding, and internal holiday requests.
* Coordinate IT onboarding/offboarding activities in collaboration with our external IT provider.
* Maintain and organise business documentation across Dropbox and OneDrive, making it easily accessible.
* Support administrative tasks that enable compliance with ISO and Cyber Essentials standards.
* Help with scheduling and organising internal and client meetings, including diary management and booking meeting rooms.
* Support the organisation of team meetings and internal social events.
* Support the management of suppliers and assist our Finance Manager with cost management.
* Oversee office operations to maintain a professional and welcoming environment for the team and clients.
Client Operations
* Assist with pre- and post-session logistics for client deliveries, including virtual setup on Zoom and Teams.
* Support client-related email management.
* Provide holiday cover for our Client Success Specialist.
Your qualities and experience
* 3-5 years of relevant experience in office management, business operations, or a similar role (that incorporates points listed above).
* Demonstrated ability to thrive in a small, close-knit team environment, with a flexible, hands-on approach suited to a fast-paced setting where every contribution counts.
* A proactive, can-do attitude and a willingness to learn and grow.
* Proficiency in Microsoft Office Suite and experience with file management tools like Dropbox and SharePoint.
* Strong organisational skills and attention to detail.
* Excellent communication and interpersonal skills.
* Knowledge of recruitment processes, onboarding and maintaining HR documentation.
* Familiarity with cybersecurity protocols (Cyber Essentials) or a willingness to learn.
* Comfortable with technology and maintaining IT infrastructure, in collaboration with external IT Support.
* Prior experience in supporting client logistics and providing client-facing operational support.
Important things to know
* Full-time based in UK.
* Office Location: Holborn, London.
* Willingness to work flexible hours.
* Hybrid working – must be able to work 2 days per week in the office (Tuesdays and Thursdays)
What we offer
* Opportunity to work with a supportive and passionate team.
* Exposure to the latest in organisational psychology and behavioural science.
* A modern, dog-friendly office space.
* 25 days annual leave, plus bank holidays, with an additional 3 days annual leave between Christmas and New Year.
* £250 work from home allowance to get set up.
About Positive
Positive is a dynamic team of multi-disciplinary psychologists and behaviour change experts, passionate about helping organisations and their people thrive. We blend cutting-edge neuroscience and psychology to create training programmes and consultancy services that enhance performance, leadership, and culture. At Positive, we’re not just about workplace productivity; we’re about helping people cultivate adaptive mindsets and habits to enable them to adapt, grow, and thrive.
At Positive, we’re passionate about our mission and proud of the supportive, collaborative, and hard-working culture we’ve created. Our values— ‘together we can,’ ‘boldly go,’ ‘embrace change,’ and ‘enjoy the journey’—shape everything we do, from the way we work to how we support our clients. We are a small, tight-knit team that takes great pride in our work. Therefore, we take great care in who we hire. If you’re adaptive, curious, collaborative, and committed, Positive could be the perfect place for you.
Interested? Please submit your application via the form. Please include your CV and cover letter (max 1 page) addressing the selection criteria above and your suitability for the role. Any issues, please email operations@positivegroup.org.
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