Job: Parts Coordinator
Location: Newcastle
Salary: £25,000 - £29,000
Hours: Monday to Friday (40 Hours)
About your new company
Passion and success are what sets this business apart from its competition, prioritising honesty, consistency, and value to customers and employees alike. With development opportunities and long-term careers, you won’t be disappointed.
About your new Parts Coordinator role
1. Focuses on delivering great customer experience by providing advice and support.
2. Ensuring all the back of house stock maintenance processes are adhered to.
3. Providing data and reports to ensure the parts function and inventory meets customer demand and is in line with manufacturer guidelines.
What you will need to be successful
1. Responding to customer incoming telephone calls/emails for parts enquiries.
2. Assisting customers, identifying parts, providing prices and availability.
3. Preparing orders for parts picking and collection/delivery.
4. Monitoring and maintaining all elements of stock levels in accordance with processes.
5. Working within the team to maintain departmental flow.
6. Advising customers on the best value options for service parts.
7. Placing orders using the manufacturers' systems.
8. Maintaining close communication with Service Engineers, internal departments, suppliers, and customers to keep them advised of the progress of parts requests.
9. Processing parts being invoiced and allocated to jobs for service counter & trade sales.
10. Conducting stock checks, auditing, and ensuring all discrepancies are solved either internally or with suppliers.
What you will get in return
1. Competitive salary £26k-£29k DOE.
2. Company sick pay.
3. Product & technical training.
4. Career development and long-term employment.
5. Staff discount/tool allowance.
6. Private healthcare.
Next steps:
INDHT
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