Are you passionate about technology and helping others? Our client is seeking a Desktop Support Technician to play a crucial role in ensuring smooth IT operations. You’ll be the go-to problem solver, providing hands-on and remote support to end users, troubleshooting technical issues, and optimizing system performance. This is a fantastic opportunity to join a dynamic IT team, where your expertise will directly impact efficiency and productivity!
Benefits & Extras
* Work with cutting-edge technology in a fast-paced, problem-solving environment.
* Opportunities for professional development and industry certifications.
* Collaborative, team-oriented work culture with strong support.
* Exposure to a variety of IT systems, including Windows, Mac, and network troubleshooting.
* Competitive benefits package, including healthcare, PTO, and retirement plans.
Compensation: $50k - $55k/yr
What You’ll Be Doing
* Providing second-level technical support for hardware, software, and peripherals.
* Diagnosing and resolving advanced technical issues for Windows and Mac systems.
* Managing operating system installations, configurations, and updates.
* Assisting with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
* Collaborating with IT teams to improve processes and enhance system performance.
* Documenting technical issues, resolutions, and service requests in the ticketing system.
* Offering remote support and troubleshooting for field and remote employees.
What You’ll Need to be Considered
* Strong knowledge of Microsoft operating systems, servers, and troubleshooting.
* Experience with Active Directory, group policies, and user account management.
* Familiarity with remote desktop tools and support software.
* Excellent communication and customer service skills.
* Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
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