Mount Royal Hotel by The Unlimited Collectionis seeking an engaging Groups and Events Reservations Agentwith a passion for hospitality.
You will report into the Reservations Manager, working towards key objectives and strategy for 2025.
Key Responsibilities:
1. Respond to Enquiries: Efficiently handle all group reservations enquiries via telephone, email, and chat, ensuring a prompt and professional response.
2. Manage Group and Event Reservations: Coordinate and manage group and Events reservations, ensuring all client requirements are met and expectations are managed effectively.
3. Proposal and Contract Coordination: Prepare and coordinate requests for proposals and contracts
4. Up-Selling and Revenue Maximization: Drive up-selling of rooms and services to support the companys revenue targets.
5. Record Keeping: Accurately enter information into the Property Management System (PMS) and Reservation Management System (RMS) for all bookings.
6. Reporting: Compile and provide reports as needed and upon request.
7. Support Sales Team: Assist the Sales team with group enquiries and take ownership of all group-related tasks
8. Complaint Handling: Address guest complaints with a genuine and caring attitude, ensuring a positive resolution...