As the Fire & Safety Support Representative you will be able to communicate both verbally and in written format in a clear, concise manner, addressing customer queries on product related issues in the field from comprehensive scenario testing and technical verification of new product.
You will be confident in delivering product training on our portfolio of equipment to internal and external stakeholders.
RESPONSIBILITIES:
Support internal and external stakeholders on all reported technical issues relating to the Fire / Life safety portfolio
First line response to stakeholders via, Telephone, Email or Business Applications, i.e., Teams
Provide accurate logs of all technical interactions to enable comprehensive KPI reporting
Report creation/generation, capture all relevant information on issues reported in the field ensuring that the information gathered is reported into the quality system for review and resolution
Investigate and source key information from different systems/departments to ensure stakeholders expectations are met and resolved in a timely manner
Liaise with Sales department on product application and system design development
Deliver comprehensive training to internal and external stakeholders, in conjunction with the Training Team
Be able to build recreations of product faults noted from stakeholders and Cause & Effect scenarios
Be capable of building test "rigs' and following technical tes...