The Work The Ripple Product Documentation team is dedicated to delivering accurate, usable content supporting our entire product line. We use the best tools and make them better in-house. We are a diverse team with complementary skills, supporting each other to deliver top-notch documentation. You will report to the Director, Technical Writing and work with leaders across the company to shape the future of technical content in a high profile payments company. You will work with teams across the globe. Some travel will be required. WHAT YOU’LL DO: Engage as part of a cross-functional team with engineering, design, compliance, and other teams as an advocate for the customer in the creation of world-class enterprise software products Structure, write, and update conceptual content, tutorials, and API/SDK developer documentation Continuously improve the user and developer experience by creating and iterating on world-class technical content Contribute to tools and processes that make documentation and software development more efficient, scalable, and collaborative Mentor other writers and provide leadership in product areas WHAT WE’RE LOOKING FOR: 10 years experience writing documentation for a variety of audiences, including software engineers, system administrators, and API developers/integrators, as well as non-technical end users Strong communication and writing skills in English Experience documenting web applications, especially at enterprise scale Experience with Linux, Git, Swagger/OpenAPI, Markdown, and a "docs as code" approach to documentation Competence in any mainstream programming language An attention to detail and a sense of curiosity An approach to documentation as an advocate for the user A collaborative, team-oriented approach Comfort with ambiguity Bonus skills: Familiarity with Java, Node.js, Scala, Python, or C++ Familiarity with Postman, Insomnia or other API testing tools Comfortable with HTML and CSS Knowledge of Atlassian Confluence or Jira Familiarity with cryptocurrency, custody, and security Experience in the finance or banking sector Familiarity with building web applications Understanding of French or German Writing samples required with application