Job Title: IT Support Specialist
Location: BerkhamstedEmployment Type: Full-Time
About the Role
This is an onsite role with ample parking - you will need to drive and have own car.
Salary approx. £35-40k
We are seeking a versatile and proactive IT Support Specialist. This is a varied and dynamic role, offering the opportunity to split your time between providing technical support and maintaining IT systems, hardware, and software.
The ideal candidate will thrive in a fast-paced environment, demonstrating excellent problem-solving skills, a calm demeanour under pressure, and a commitment to delivering high-quality IT support. As the role evolves, there will be opportunities to take on additional responsibilities, including contributing to the development of the IT infrastructure.
Key Responsibilities
1. Provide first and second-line IT support, offering training and guidance to users with varying levels of IT knowledge.
2. Maintain, update, and monitor IT systems, including hardware, software, printers, and mobile devices.
3. Perform IT administration tasks such as user management, asset tracking, and system updates.
4. Create and update IT documentation, including help guides and troubleshooting resources.
5. Assist with IT hardware replacem...