Building a Brand Starts with a Story FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. Operating as a full-service agency partner or through embedding specialist talent into client teams, FIRST brings brands and people together through creative, connected experiences. FIRST works with clients across various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being named one of the Top 150 Event Organizers & Agencies in the USA by Eventex, being listed among the "200 Top Marketing Agencies" in 2023, 2022 & 2021 by Chief Marketer, being recognized as one of the "50 Top Event Companies" by Special Events, being included in the Top 100 "Best Places to Work in NYC" by Crain's New York Business, and being listed as one of the "1000 Companies to Inspire Britain" by The London Stock Exchange Group. FIRST also understands that businesses worldwide, including us, need to adopt more sustainable and socially responsible practices. Our vision of sustainability at FIRST is about fostering a People-centric, Purpose-driven & Planet conscious culture. Learn more at www.firstagency.com Our story started over 25 years ago growing through collaboration, innovation, strong culture, and a focus on people, specifically our people. Our people inspired, developed, and grew FIRST to the incredible brand experience creator it is today. And our hope is that you become the next page of our story in developing how our agency connects more people beyond what they thought was possible. A welcoming, creative and ambitious workplace that offers personal and professional growth for all individuals. At FIRST, you'll find: A welcoming workplace that fosters diversity and belonging with a focus on team members feeling valued, respected, and supported. An experiential organization that cares about the development and career experience of each employee, focusing on excellence and flexibility with the right balance of structure to thrive. Creative teams that enjoy challenging work with an ability to make an impact on those around them. What You Would Get To Do In this capacity, the ideal candidate would represent the FIRST brand as an implanted team member for a well-known technology company. The Event Technician will be responsible for executing the technical production for mid-level events requiring support with Audio/Video, staging, lighting and design needs. The role requires strong technical understanding and practical experience operating event production systems, with extensive experience in A/V and technical direction for both corporate events and live experiential events. For events, the goal is to provide a seamless technology experience to all attendees, press and partners, as well as create an efficient and reliable technical environment for event staff and vendors. In this role you’ll work with internal teams as well as external clients and vendor partners on a daily basis. Your Contributions Operate event production equipment including but not limited to Yamaha CL 5, ETC CS20-AV lighting console, Ross Carbonite, and PTZ camera controller Provide feedback to facility Team Lead on event production equipment usage and efficiency including but not limited to Yamaha CL 5, ETC CS20-AV lighting console, Ross Carbonite, and PTZ camera controller Actively liaise with the event production Team Lead to provide feedback and suggestions on possible enhancements and improvements to the space Identify to Team Lead new and alternative ways of approaching FIRST’s technical production offering to clients Manage client expectations on production challenges, proactively providing solutions Coordinate and support building of staging and A/V set up on-site as required Perform day-to-day housekeeping and maintenance of a hi-tech conference venue Provide full event production support including but not limited to forwarding slide decks, video playback, live stream coordination, graphic support, multi-camera operation, Basic editing of video footage to provide clients with recordings of their event Coordinate with systems engineers on troubleshooting and incident resolution Provide white glove customer service to clients and stakeholders Act as an ambassador for the FIRST brand, leading by example and displaying the company’s core values (Ambition, Creativity, Excellence, Integrity, Teamwork) What We Are Looking For Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST. Please contact recruitingfirstagency.com if you need an accommodation at any stage of the recruitment process. 3 years’ experience within the technical event production/broadcast environment Bachelor's degree preferred or equivalent practical experience Must be fluent in English Ability to work onsite This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus as required Full understanding of audio visual technology and advancements including lighting, audio/video output, rigging and power Proficiency with LED walls and WATCHOUT, is highly preferred Experience working with the following equipment/tools is helpful but not required: Yamaha CL series desks; Final Cut ProX; Keynote; Google G-Suite; ETC Ion lighting desk; Crestron Control systems, ROSS Carbonite desks, Panasonic PTZ camera controllers, Dante Controller, Shure Wireless Workbench, PlaybackPro, and Clear-Com systems, Meyer Galileo. Proficient in the technical delivery of high-quality events Video output experience with strong technical understanding of systems Experience operating event production systems Excellent communication and customer service skills are a must to build and maintain relationships Ability to prioritize while adhering to critical project timelines in a fast-paced environment Experience managing day-to-day changes at every level of detail Ability to manage many projects at once with varying levels of production Knowledge of PTZ cameras and controllers Knowledge of livestream/ broadcasting (especially streaming to the internet) LI-TS1 LI-Onsite FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.