Salary - £38,387
Work Type - Onsite
Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP
Role Type - Permanent
Employment Type - Full Time
Working Hours - 37.0 Hours per Week
United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.
We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.
We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.
We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.
Benefits
* A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
* A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
* Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
* A comprehensive healthcare plan through our company-funded scheme
* MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
* Best Doctors
* Salary Finance
* Wealth at Work courses
* Deals and discounts
* EVolve Car Scheme
* Employee Assistance Plan
* Mental health first aiders
* ShareBuy
* MORE Choices flexible benefits
* Enhanced parental leave schemes
Job Purpose
To work across both disciplines of capacity planning, forecasting and providing insight to operations. Deliver forecasting, capacity planning and operational analytics to achieve the business requirements while ensuring that service levels to customers are maintained at the target levels.
Accountabilities & Responsibilities
* Understand drivers of customer demand to accurately forecast for Customer Service areas to enable service level predictions on a weekly rolling 12 month basis
* Understand customer base and different propensity of contact rates and preferred channel to enable future FTE requirements
* Provide insight on annual leave for all departments by pulling the data from Work Force Management.
* Ensure accurate staffing levels are driven through the forecasting process to meet the established demand and hit business KPI's
* Continually review staffing against plan and work to improve and deliver efficiencies to plan while not impacting Planning's relationship with the business.
* Produce weekly analysis on performance of each key planning input and the Performance in terms of items worked and backlog position.
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