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Allstaff Office Division are seeking a Customer Service Administrator for our manufacturing client based near Renfrew.
Job Overview:
Working in a busy team environment you will assist in the smooth running of a busy sales and customer service department primarily within the export area of the team. The ideal candidate will have previous experience of working within a Customer Service role coupled with excellent communication and listening skills.
You will be required to takeresponsibility for your workload and ensure all activities are carried outefficiently to provide a first-class service to all our customers.
Duties include:
* Call handling from existing clients, inbound and outbound
* Processing and confirming customer orders
* Build and maintain strong customer relationships
* Work closely with internal departments to ensure customer delivery targets are met and maintained
* Arrange shipments to countries all over the world
* Prepare and provide documents to customers in accordance with the terms of shipments
* Complete customs procedures, and work with appointed routed agents and company operated services
* Monitor orders from point of receipt through to delivery
Key Skills Required:
* Proven work experience within a customer service role preferably in a commercial environment
* Ability to effectively manage customer expectations and sustain strong relationships
* Excellent IT skills with a knowledge of MS Office
* Good communications skills
* Accuracy and attention to detail
* Ability to work on own initiative and as part of a team
* Motivated and driven with a can-do attitude
* Account Management experience would be beneficial (not essential)
Interested in this Customer Service Administrator position then we encourage you to apply for this opportunity or contact us directly.
Allstaff is operating as an Employment Agency for the supply of Permanent and Contract staff employed directly by the hirer.
Apply for this role
To apply for this role, please send us your CV using the form below.
If you have any difficulty, or need any help, please contact us.
1. Your name - required * First Name(s) Surname
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3. Phone Number
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