Job summary An excellent opportunity has arisen, to work in a friendly, supportive and highly regarded training practice. We are a young, energetic and friendly team with a vision to change how medicine will be delivered in the surgery of the future. We are a highly performing GMS practice, CQC rating Good, with 17,000 patients over 2 sites. We are looking to appoint an experienced administrator to join our friendly, professional and supportive team. The role is a part time role of 25 hours per week. Main duties of the job To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers. About us AW Surgeries is over 100 years old and has always had a reputation for good quality patient care. We have 7 partners,2 salaried GPs,2 ANP's, 4 nurses, 3 HCAs, pharmacist, CPN, Physiotherapist, midwives and voluntary sector input. We are a well-established multidisciplinary training practice for the Back County VTS, teach students from Birmingham medical school and mentor nurse practitioner training and prescribing training for nurses and practice based pharmacists. Date posted 18 March 2025 Pay scheme Other Salary £11.81 an hour Contract Permanent Working pattern Full-time Reference number A5203-25-0006 Job locations Albion Street Brierley Hill West Midlands DY5 3EE Withymoor Surgery Squires Court Brierley Hill West Midlands DY5 3RJ Job description Job responsibilities The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: a. Maintain and monitor the practice appointment system b. Process personal, telephone and e-requests for appointments c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately d. Signpost patients to the correct service e. Initiating contact with and responding to, requests from patients, team members and external agencies f. Clinically code data on [insert system name] g. Photocopy documentation as required h. Data entry of new and temporary registrations and relevant patient information as required i. Input data into patients healthcare records as necessary j. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team k. Manage all queries as necessary in an efficient manner l. Carry out system searches as requested m. Maintain a clean, tidy, effective working area at all times n. Monitor and maintain the reception area and notice boards o. Support all clinical staff with general tasks as requested Job description Job responsibilities The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: a. Maintain and monitor the practice appointment system b. Process personal, telephone and e-requests for appointments c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately d. Signpost patients to the correct service e. Initiating contact with and responding to, requests from patients, team members and external agencies f. Clinically code data on [insert system name] g. Photocopy documentation as required h. Data entry of new and temporary registrations and relevant patient information as required i. Input data into patients healthcare records as necessary j. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team k. Manage all queries as necessary in an efficient manner l. Carry out system searches as requested m. Maintain a clean, tidy, effective working area at all times n. Monitor and maintain the reception area and notice boards o. Support all clinical staff with general tasks as requested Person Specification Qualifications Essential Educated to GCSE level or equivalent Desirable GCSE Mathematics and English (C or above) AMSPAR Receptionist Qualification NVQ Level 2 in Health and Social Care Other Requirements Essential Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Experience Essential Experience of working with the general public Desirable Experience of administrative duties Experience of working in a healthcare setting Skills Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedure Desirable EMIS/SystmOne/Vision user skills Personal Qualities Essential Polite and confident Flexible and cooperative Motivated Forward thinker Sensitive and empathetic in distressing situations Ability to work under pressure Person Specification Qualifications Essential Educated to GCSE level or equivalent Desirable GCSE Mathematics and English (C or above) AMSPAR Receptionist Qualification NVQ Level 2 in Health and Social Care Other Requirements Essential Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Experience Essential Experience of working with the general public Desirable Experience of administrative duties Experience of working in a healthcare setting Skills Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedure Desirable EMIS/SystmOne/Vision user skills Personal Qualities Essential Polite and confident Flexible and cooperative Motivated Forward thinker Sensitive and empathetic in distressing situations Ability to work under pressure Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name AW Surgeries Address Albion Street Brierley Hill West Midlands DY5 3EE Employer's website https://www.awsurgeries.co.uk/ (Opens in a new tab)