About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation, and Customer Data Management.
About our Team
Are you looking to join an industry-leading sales organization? Our sales team is dedicated to partnering with organizations to address and solve complex risk problems. At LexisNexis Risk Solutions, we pride ourselves in providing solutions that directly impact our customers' ability to mitigate and manage risk. You will be joining a high-performance sales team in a business enjoying significant growth, a Global FTSE 100 and well renowned in the market.
About the Role
The Account Manager will play a crucial role in supporting the sales team for business success by managing administrative tasks, providing customer service, and assisting with sales strategies. Responsibilities include supporting sales to ensure customer satisfaction.
Responsibilities
1. Providing exceptional customer service by responding to customer inquiries, providing product information, and resolving issues.
2. Coordinating with other departments to ensure timely delivery of products and services to customers.
3. Assisting the sales team to improve customer satisfaction, including issue resolution, billing, invoicing, order processing, legal coordination, and contract implementation.
4. Onboarding and executing on sales closes and navigating any roadblocks.
5. Developing and maintaining relationships with the sales team, key customers, and stakeholders.
6. Identifying opportunities for process improvements within the sales team and implementing best practices.
7. Providing support for onboarding and all steps of the sale.
Requirements
1. Demonstrate a comprehensive understanding of sales processes and procedures.
2. Experience working with CRM systems and other sales tools.
3. Ability to work independently and prioritize tasks effectively.
4. Excellent communication and interpersonal skills.
5. Ability to analyze data and generate reports using Microsoft Excel or similar software.
6. Detail-oriented and able to manage multiple projects simultaneously.
7. Dedicated customer service focus and determination to achieve outstanding outcomes.
At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We actively welcome applications from candidates of diverse backgrounds and underrepresented groups.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form.
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