Customer Support Assistant – Competitive Salary + Benefits – Rochester, Kent
The Food Machinery Co Ltd
We have an opportunity for a hard-working individual at our factory site near Rochester. You will be working for a long-established growing organisation and will be carrying out a variety of tasks.
About the person
* Ideally have some engineering background or Mechanical / Electrical knowledge, training will be provided on our specialist food processing and packaging machinery
* Have experience of Administration/Coordination.
* Able to communicate at all levels with customers.
* Strong IT skills, MS office, Sage 50
* Full Driving Licence (due to location).
The role
* Full time, permanent position
* Receive all aftersales calls from customers
* Log all service and breakdown requests received by phone, email or WhatsApp messaging
* Liaise with Sales Team regarding engineer availability for new installs / service calls
* Prepare service call quotations
* Create purchase orders
* Support our spares co-ordinator with spares enquiries
* Arrange and book engineers on our SharePoint calendar
* Ensure that all records are updated and accurate on Act! Database to include, job information and invoice details
* Process invoices on completion of works
The Benefits
* Salary package commensurate with experience
* 25 days paid leave plus statutory holidays
* PPE + workplace pension included
Job Type: Full-time
Pay: £26,000.00 per year
Benefits:
* Company pension
* On-site parking
Schedule:
* Monday to Friday
Work Location: In person
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