Working hours: 37.5 hours per week, Monday to Friday Duration: Permanent Location: Selsdon, South Croydon About the role Access Insurance, who are proudly part of Benefact Group, are looking for an Insurance Broker to join our Selsdon office. This is a superb opportunity within our new business broking team. Our clients are primarily charities, not-for-profit groups, churches, community groups and other voluntary organisations with ‘social goals’. To provide support to all new clients and ensure conversion of new business, to achieve company income targets in accordance with company procedures and regulatory requirements. To be pro-active in ensuring that a high quality service is provided to all clients at all times and to remain customer focused and embrace company ethics. Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation. Key responsibilities Respond to new business enquiries received by telephone, letter, e-mail or on-line. Complete the key task of fact finding to identify clients’ requirements and to provide a quotation to fulfil their needs. Maintain an accurate record of the assessment of the clients’ awareness of risk and insurance as well as their circumstances and objectives. Using the information gathered, determine which insurers will provide the most competitive rates and the best coverage for the covers required. Obtain quotations, using quotation systems, rating guides or by referring to insurers. Communicate quotations, advising the most appropriate in terms of price and cover to meet the proposer’s needs. Discuss any additional covers to ensure that all insurance requirements are satisfied. If the quote is accepted, issue written confirmation, providing full details of cover, enclosing forms for completion and other documentation required, where appropriate. Ensure that the electronic files and system records are created for new business cases and that the required documentation is issued to clients and insurers, where appropriate. Issue invoices and policy documents and update client records, where appropriate. Respond to enquiries from clients and insurers received by telephone, letter, or e-mail and ensure that all information required by clients or insurers is obtained and communicated. Respond to requests from existing clients in respect of mid-term adjustments, renewal adjustments, claims and any other servicing requirements, where appropriate. Scrutinize new business documents received from insurers and pass to existing business department for processing, where appropriate. Assist with queries and referrals from the existing business department, where appropriate. Attend monthly broker meeting to be updated on company matters, insurer products and deal with any matters or queries raised. Ensure that system records are created and that the required documentation is issued to clients and insurers. Knowledge, skills and experience An insurance industry background is preferable with a minimum of 1 year being desirable. An awareness and understanding of FCA rules and how to comply with them is essential. A strong customer service focus. A confident telephone manner. Strong communication skills, both written and oral with the ability to listen and engage with people. Good numeracy and analytical skills. Robust administration skills and the ability to work accurately and consistently. Willingness to challenge assumptions and the ability to think “outside the box”. An ability to work as part of a team and the ability to use your own initiative and manage your own workload. Preferably qualified to a minimum of Cert CII but this is not compulsory. Motivated to study for Industry exams. What we offer A competitive basic salary Structured incentive scheme 23 days Holiday plus Bank Holidays per annum A pension scheme. A financial support scheme to obtain professional CII qualifications (Cert CII, Dip CII, ACII). Regular training, personal development and structured CPD sessions. Various “happiness” perk schemes. An internal mentoring and support structure. A busy and challenging environment. Regular social events and the opportunity to participate in fundraising and volunteering. 6 Charity days per annum. A genuine desire to see our staff succeed, grow and progress within the company. About us Access Insurance Passionate about insuring every charity & living generously. Access is an ethically driven, independent broker serving third sector organisations. Our mission is to help all types of charities and not-for-profits manage their risks by giving specialist advice and designing bespoke insurance policies. We are a business built on social enterprise principles and values. Our culture embodies generosity in serving and giving to charitable causes. One of our key motivations for growth is to positively impact the sector through philanthropy. Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and are currently the UK’s 3rd largest corporate donor, having given away £200 million since 2016. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size. We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better. At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone. If you need any additional support during the recruitment process, then please let us know.