BRE contributes to a thriving and sustainable world by developing science-led solutions to built environment challenges. Our vision is to be the world-leading innovation, science, and data hub for the built environment. We’re ambitious in terms of quality and global scope. We want governments and commercial markets to recognise us and demand our services, products and solutions. We want to be world-class, innovative, science-led and provide solutions.
Help support BRE!
Are you a proactive problem-solver with a passion for providing top-notch support? Do you thrive in a dynamic environment where every day brings new challenges? If so, we want you to be the friendly face behind our Estates Help Desk! At BRE, we’re dedicated to creating sustainable spaces and communities, and we need a detail-oriented administrator to help us keep everything running smoothly. Bring your organisational skills and a can-do attitude to our vibrant team, and play a vital role in shaping the future of our estates!
Help BRE make buildings safer and more sustainable!
BRE aims to be the world’s leading innovation, science and data hub for the built environment. For more than a century we have provided government and industry with cutting-edge research and testing. Join us to help deliver products, advice, services, standards and qualifications used around the globe to make buildings better for people and the environment. Through science-led solutions to urgent challenges, we will build a thriving and sustainable world.
Your role at BRE
You will need to have excellent administration skills having worked within a Facilities / Estates Management environment.
You will offer frontline helpdesk assistance in person, by telephone or online by logging job requests and enquiries and ensuring the appropriate manager/estates staff respond within a reasonable timeframe.
You will provide quality and efficient customer service to all end users in order to achieve high levels of customer satisfaction.
You will work as part of a wider Estates team in delivering overall operational excellence across the estate.
Management of the Estates Helpdesk:
· Serve as the first point of contact for all Estates related service requests.
· Manage the Estates Helpdesk system by logging, tracking, and prioritising incoming maintenance requests from BRE employees and tenants, assigning tasks to the appropriate BRE Service Partner / Resource and ensuring timely and effective resolution.
· Coordinate with internal & external teams, contractors, and vendors to ensure work orders are completed efficiently and within the required timeframe.
· Follow up on open helpdesk tickets to ensure that maintenance tasks are completed, and service levels are met.
· Maintain a comprehensive database of all helpdesk requests, including history and resolution details.
· Maintain and develop the helpdesk software to run daily, weekly and monthly reports to enable monitoring of helpdesk performance and service delivery metrics.
Raising Purchase Orders to Contractors and Suppliers:
· Under the direction of the Estates Senior Operations Manager, liaise with vendors and suppliers to obtain quotes, manage contracts, and ensure goods and services are delivered as requested.
· Raise, process, and track purchase orders for contractors and suppliers, ensuring timely approval and processing of payments.
· Maintain accurate records of all purchase orders, invoices, and payments.
· Collaborate with the procurement team to ensure compliance with budget guidelines and company policies.
· Assist in managing the budgeting process for facilities-related purchases and services.
· Ensure that all purchase orders are accurately documented and that discrepancies are addressed promptly.
General Administration Duties:
· To provide general administrative support to the Estates Management Team to ensure the smooth running of the Department.
· Participation in, and notarisation of, weekly Estates Operational Team progress meetings.
· Provide ad-hoc holiday / sickness coverage of Front of House Reception Duties.
· Provide ad-hoc assistance to the BRE Security Team in the management of the electronic access control system (amendment of personnel door access privileges, printing of ID Badges etc.)
Your profile
Demonstrable experience working in helpdesk administration, facilities management, or maintenance coordination roles.
· Experience with raising purchase orders and handling procurement processes.
· Professional and polite manner at all times. Highly customer focused with excellent interpersonal and communication skills.
· Ability to work effectively with staff and tenants at all levels and to clearly communicate departmental processes, whilst understanding and empathising with other’s requirements and needs to build good relationships.
· Excellent Administration, Planning and Organisation skills.
· Excellent IT skills with a good working knowledge of Microsoft Office applications.
· Good working knowledge of Financial Management Software packages (training will be given).
· Good working knowledge of CAFM / Estates Helpdesk Management Software packages (training will be given)
· Confident, enthusiastic and with a positive approach.
· A methodical approach; an aptitude for accuracy and attention to detail.
· Excellent problem-solving skills and ability to work on own initiative.
BRE Benefits
We offer a competitive salary (reviewed annually) as well as a wide range of financial, wellbeing and career development benefits.
• 25 days annual leave.
• Pension scheme with 5% matching employer contribution, Life assurance (4x basic salary) and an enhanced maternity package.
• Healthpartners – cash back on a wide range of health and wellbeing costs including prescriptions, physiotherapy, dental care and more.
• Onsite restaurant, onsite nursery and free onsite parking including at-cost EV charging points.
• Learning and development opportunities, including free access to our BRE Academy and courses, and professional membership reimbursement.
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