Title: Sales Order Administrator Type: Permanent Hours: Full Time (Monday - Friday) Salary: £24,960 Details: Our client is currently looking to appoint a Sales Order Administrator to join their office in Inverness. As part of this team, you will be responsible for ensuring all orders are processed accurately and in a timely manner providing excellent customer service to our wide and varied customer portfolio. You will need to have a positive can-do attitude and be capable of managing your own time and prioritising your workload in a busy environment. Key Responsibilities Provide administration support to ensure successful conclusion of all sales related activity by carrying out all functions relevant to the customer sales relationship and receiving and progressing to conclusion customer sales enquiries and orders. Build relationships with and provide excellent customer service to customers and suppliers. Build effective relationships with other team members and colleagues. Advise customers of company products and services. Price customer orders and advise the customer of goods availability. Allocate goods which are stocked and order goods direct from relevant suppliers. Reconciliation of order versus invoice differences. Regularly review and update overdue customer orders. Expedite supplier order delivery. Keep the customer informed of expected delivery date and advise of any changes. Communicate as necessary with customers and suppliers and resolve any issues they may have. Document, progress and advise those necessary, of customer returns. Provide support to other team members as and when required. Person Specification It will be essential to have excellent customer service skills. You will need to be IT literate and have good numeracy and literacy skills. Experience in a similar position but thats not essential as full training will be given. You should be able to respond positively to new challenges and change and willing to take on new tasks as required. Benefits Accredited Living Wage Employer. Pension Scheme. Death in Service Benefit. Employee discount. Cycle to Work Scheme. Discretionary annual bonus, based on company performance. Holiday starts at 28 days and increases based on length of service. ADZN1_UKTJ